RITM and TASK attachments

[JimmieOdelius]

Hi.

We have an order process where our procurement department puts an order in through the service catalog. In this request they attach an order spreadsheet that needs to be checked later in the workflow.

When the request is submitted it attaches the file to the RITM which is fine and dandy, but in approval and catalog task activities the file is not visible without going to the RITM.

Everyone is working through catalog tasks in our organization. Is there a way to show RITM attached files in the catalog item and also possibly in the approval tickets?

I would also like to be able to do the inverse, showing catalog task attached items in the RITM.

Regards

Jimmie Odelius

[andrewdunn]

Hi Jimmie - see the below as I believe Mark answers the question for you

Cheers

Transfer Attachment from Requested Item to Task via workflow script

[JimmieOdelius]

Hi Andrew.

Thank you for the link. I no longer have this problem so I cannot verify wether it works for that instance or not.