CSM Workspace - press + to create a new Case
Hi Team, How can you make a deposit when you press plus and are offered this function? BR
Forum Posts
Resolved! Making knowledge article mandatory while resolving incident tickets and restricting KB category
When incident is resolved, knowledge article (KBA only fix and informative category) should be made mandatory to attach in the Incident.How can we restrict KB based on category Currently the filter condition can't 'be a default or read only or hidden...
Data table widgets
HTML <table class="table table-striped table-responsive" ng-if="data.list.length"> <caption class="sr-only">{{data.title || data.table_plural}}</caption> <thead> <tr> <th ng-repeat="field in data.fields_array tr...
guest transactions to /api/now/amb/session/finish
I'm auditing API transactions from the "guest" user to check for data leaks in ServiceNow, and I've noticed a large number of transactions where the syslog_transaction URL starts with "/api/now/amb/session/finish". ServiceNow docs indicate that "AMB"...
Remove Agent chat button from bottom
Hello experts,I have requirement to turn on agent chat on service portal, but we don't want to show that button on the portal. We want is to achieve this feature through some pre made widget.attaching an example below:I want to remove red circle butt...
Resolved! Pagination and REST API on ServiceNow
ServiceNow REST API has a default limit to 10.000 which I don't want to modify. I would like to read 1 million records from CMDB and so I will use the sysparm_offset and sysparm_limit parameters. The script that will call the 100 API calls will take ...
"External User Verification" Flow Not Found
Unsure if this is a case of not having the proper products installed or if this is an issue on the ServiceNow side, but basically I installed the External User Self-Registration plug-in and began following the directions from this Documentation artic...
DL_MATCHER Fields Limit
Are there any SN documentation that points to the DL_MATCHER tables usage license rules? How many columns can the table to host the lookup data?
Integrate ServiceNow and Neo4j data lake
HelloHas anyone integrated ServiceNow with Neo4j Graph Database? We want to push data from ServiceNow to the Neo4j data lake.Are there any out-of-box connectors?Thanks
Resolved! ServiceNow Foundations: Three Easy Steps to Create a Workflow Using Flow Designer
I want to help you establish an understanding of how easy it is to build a workflow in the ServiceNow platform. A common challenge is where and how to start. A workflow is a discipline that we do or follow in daily life. It is a trigger response, an ...
ServiceNow Fundamentals: Three Components to Consider Before Creating a Service Catalog Request
The three components of a Service Catalog Request serve as its structure where you can easily establish the default behavior of a Request. This comes like a parent-child relationship where the start of the hierarchy is from top to bottom. Let us dril...
What exactly is a DB Drain in ServiceNow platform?
What exactly is a DB Drain in ServiceNow platform?ServiceNow Inc. has created various DB Drain change records for our instances in the past few months; however those are not accompanied by the usual KB Article with additional information; so I will l...
Icon or image library
I have an image/icon library that I found or was given many years ago ... I think it was from ServiceNow as the file name is sn_icon_g.zip. Does anyone remember this? And if it still exists or has been replaced by something else? I find it useful ...
Resolved! on "related links" list, is it possible to show more than 20 records?
on "related links" list, is it possible to show more than 20 records? I already tried to change the sys_properties 'glide.ui.per_page' but looks like the list on related links are different. Any ideas?
isInschedule is not working as expected and giving always false even though the date is correct
Hello All, We are having a requirement to run a schedule job to send the auto strikes on incident. This schedule job should not run on german schedule and weekends. I have seen many articles to use isInschedule but it is always showing the result as ...
