In this article, I would like to help IT Leaders on how to improve your IT Service Delivery using the ServiceNow platform. Service Level Agreements (SLAs) in ServiceNow are essential for defining and managing the performance metrics and expectations ...
In this article, I will be discussing Nine (9) key features of ServiceNow Flow Designer for ServiceNow beginners What is Flow Designer? Flow Designer in ServiceNow is a powerful tool that allows users to automate business processes without writing co...
Hi all, I am trying to use flow designer and retrieve the Collaboration Chat Members that are part of a Collaboration Chat (an entry in the sys_cs_collab_chat table) also known as a Sidebar conversation when you involve another agent/individual to ...
Hi!I’d like to create a new toggle under the “Display” section in User Preferences for a custom user preference. I’ve been searching online for a while but haven’t found any clear documentation on how to do this—maybe I’m not using the right search t...
I have a Do the following in parallel to add computer to group, wait for 1 year and remove the computer from the group. When I test, it's not running both IF's at the same time, it's stopping in the first IF (wait), It's not supposed to run both IF's...
I have form in scope. It also has a field activity team in scope. Now I want to pass the value in this , each time the selection changes to a global task field assignment group , so that I can use it in my reference qualifier parameter. How to pass t...
I've been tasked to document as is processes in Servicenow and have done most of the ITSM modules. Experience wise I am familiar with MID Server and LDAP with sys_user but yet to touch hr_profile and HR modules.Our current client servicenow is expres...
Hello, I'm trying to create access restrictions to playbook activities based on roles, but I'm not sure whether this is possible. https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/set-up-activity-overrides.h...
Hello team,Have created a flow designer which is used to create 2 tasks simultaneously using do the following in parallel let say if one task is closed incomplete then it should not wait for other task rather than it should update the other task to c...
How do you create/manage effective dated custom tables in SNow? For example, I have a tutor table to track availability.Tutor Table:Tutor-Name Effective-Date Effective-Status DaysTutor-1 01/01/2024 Active MondayTutor-1 ...
We are trying to configure to display notifications for the workspace in the bell icon in the top right corner. However, in the configuration and when selecting the workspace, the intended workspace is not listed. Is that a workspace configuration ...
Hi, I have created a record producer to capture some information from the user who does not have any role on the instance. It is available for the public. I am rendering it through Service Portal. Have also created some widgets on the portal page. Ev...
Hello, Hoping someone can shed some light on an issue we're having in using one of our MID Servers (Server 2019) as an SFTP drop site for Data Sources. We've installed and configured OpenSSH on one of our MID Servers and setup a directory there for...
We have a need for a user with the 'user_admin' role to be able to grant CSM roles to CSM licensed users. However, the user in question gets a not authorized message when trying to add any CSM roles to any users. The user can add the 'itil' role to a...
