Hello team, I noticed one peculiar (atleast to me) behavior in ServiceNow and it made me curious to know about how it works. As part of Operational Technology module implementation in ServiceNow, we got one table named as cmdb_ot_entity- this table h...
Hello friends, Today, I developed one sample ETL definition after configuring the data source and it created RTE and Scheduled Import Job. When i triggered the Scheduled Import job it did trigger the IRE call to identify the CI. As I remember, I had ...
Hello team, I have a quick question on Update Set. Here is the scenario:1. We made so many changes to a ACL/BR record in ServiceNow captured in multiple update sets. Now we lost the track of Update Sets and we have a final version in Dev ready to be ...
I want to be able to see knowledge articles in the employee center and the global search ,in a specific knowledge base, 30 days past their valid to date. I tried to update the AI search sources by adding valid to at or after last 30 day. I also added...
Hi, The (OTB) description field on the Guidances record is not showing in the form. Why is it not showing, even not with admin rights? In existing (OTB) guidances the field is filled, but we can not.Already checked the following:- Form design - field...
Hello, I'm working on a flow and I have a problem understanding the approval logic logic when used in a For Each loop action. I have a record producer (on the 'facilities_request' table) with a list collector variable which contains a list of locatio...
Catalog item search is not working in maintain item table (sc_cat_item) when searching via name or short description. There could be more tables affected with this issue..For Example : There are multiple catalog item available with the name starts wi...
When attempting to setup another walk-up location, with an" Appointment Booking Service Configuration" you are required to include a "catalog item". If you select the default 'Walk-up Appointment Booking' catalog item it produces the following error:...
We have a requirement to integrate ServiceNow with third party system where the client need certificate based authentication for ServiceNow inbound API calls. We have created scripted REST APIs.Please provide details or detailed steps for setting up ...
Hello Everyone, I am facing an issue in my Mid Web server extention , to be able to run a metric extention i need this one to be Up (Started) it is running on an on prem instance , and the mid server is up , any idea of what the root cause may be ? ...
Hi,Please assist on the below points I'm not able to understand when the use count field of the kb_knowledge table will be updated. i have referred so many pages. but not found appropriate answer.My obseravation:1) when we attach the knowledge articl...
Hello I need some help to understand how can i use servicenow clustering with a Application Load balancer .
Referencing the Service documentation on BATCH API, despite setting all the required parameters and ensuring each `service_request` has a unique service ID, I am encountering the following error: { "error": { "message": "Bad Request received", "de...
hey, i want to rearrange module in an application in an different order, can someone help me guide thorough this...
Hi all,I want to create a Task on submitting my catalog item by default rather than generating a REQ.What should be the approach to achieve this?
