RITM task and approvals are missing but workflow shows it's completed

Carla13
Tera Contributor

‎11-09-2023 12:24 PM

Hi I have several tasks in our Production where the state was already fulfilled long ago but still active, workflow is stuck on the re-open stage (waiting for task to be completed), but when I checked the ticket, the approvals and task under related links are missing.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-10-2023 01:41 AM

Hi @Carla13 

Greetings!!

Sometimes we need to take decision not to further investigate. As you said, these are long ago raised so better , run a script and mark these close , bcz investigation may take more time then the resolution. 

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