Roles required to create and update- Incident, Problem, Create_Request, Request

[Hector Guerra]

I want to know which roles are required to create and update table:

1. Incident

2. Problem

3. Change Request

4. Request

Thank you,

Kushagra Behere

[OlaN · Accepted solution]

Hi,

Create is fairly simple to answer (below), update is a bit tricky..

Incident = -

Problem = itil

Change = itil

Request (sc_request) = catalog_admin

[Hector Guerra]

Hi OlaN,

Thanks for your reply 🙂

I dint get "Incident=-".

And also, You said Update is tricky so what roles do I need for that ?

Thank you,

Kushagra Behere.

[OlaN]

That means, there are no roles required to create an incident. 🙂

[Hector Guerra]

And what about updating ?