By default approval summarize will be shown as below.After clicking on this it expands with all the details of the service request.Is it possible to make this "approval summarize" expanded by default and user no need to click to view the data?
I have been trying to get an insertResponse from the ServiceNow web-service. I know that the elementFormDefault property under Webservices need to be set to False.Since I do not have an admin login, I cannot do so. Is there an alternate? I need a res...
I have a variable set that used by multiple catalog items, how to write a catalog client script to get the current catalog item information(name, sys_id, etc)?
Hi helpful friends!I previous opened a thread with a question to get a date field to auto populate when any change to a form is made, and it worked. However it does not autopopulate if the first thing that is done on the form is to create a new rec...
How do you add the Profile Photo option to end users?I have the profile photo field but no update/delete link for end users. I did add the feature to my admin account.
Hello all,even though I've gotten this to work before, still struggling when I setup a new auto populate situation. I've got a custom field on an extended task table (the parent in this scenario) with name "ocpg_sponsor"...which is entered manually...
Hello,I know similar questions have been asked before and I know scripting is not allowed in QMs.Besides the current record, are there ANY variables available inside Quick Messages? I have the requirement to include a reply link in the email. It is a...
Hi Team,I have registered as a new user for Service Now Developer Instance.When I login with registered username and password, am able to log into my profile and see the status of Instance, but when I go to my instance it asking for credentials and w...
I am using the "Work Notes" field on an extended Task table. On the record I want all the entered work notes to list below the field. However I also have the "Customer Communication" field on the form as well...but I don't want these entries show...
I'm trying to fix an issue we've had since our implementation last fall. I'm dealing with a catalog item with a Module multiple choice variable with six options. We each option is selected, a UI policy displays the correct check boxes, anywhere f...
It appears with Istanbul I either got a new feature or an old feature was turned on during the upgrade. I now have task being created indicating duplicate assets are found. I know my asset database has issues, but I can't do anything about that righ...
We just started setting up our knowledgebase and I have been looking at the Flag functionality. When I flag an article I know I can see the article and the comments in the Flagged module under Knowledge. I was not notified by e-mail that the article ...
hi community!I'm developing a custom form that has a State field. I also have the OOB "Work Notes" field on the form. I need to require the "Work Notes" field be filled with something to enable changing the state of the record FROM any of 3 "clos...
I am helping kick start the Knowledge initiative in our company. Based on the way our current Knowledge base is designed, I am needing to know if there is a way that you can assign people to approve articles in the categories of a Knowledge base. Cur...
When a user creates a new knowledge article I want the article to display default headings and comments in the article body, so that they follow the company style and are provided with assistance in the form of comments that they can delete. How do...
