I'm working on a Catalog Item that allows users to request access to 1-20 databases. I defined variables for each of the databases and change which are displayed based on how many the user requested. I get the variables to display properly in the...
When a new child incident is created off a parent incident, the "parent incident" field is auto populated. I dont see a business rule that is doing this. How is this occuring?
Hello Colleagues,I'm relatively new to ServiceNow script includes and I have some questions about them. What I've noticed is that we can create script includes by extending class "AbstractAjaxProcessor" or as a stand alone javascript functions.The fi...
I wanted to know which part of the Script Includes - SPEntryPage do I configure if i wanted end users to be redirected to the new Service Portal when trying to access the UI16
We support a financial institution and our instance is hosted in San Jose and Miami, but I am being asked by the financial institution to provide the data center address.Where are the data centers in Miami and San Jose? What are the street addresses?
We are creating a new on-premise ServiceNow Instance by copying an existing instance. How do we determine (and set) a new InstanceId for the copy, so that the InstanceId is different from the original?
Hi Guys,Does anybody know where these details are saved? Thought they are stored in sys_user_preference but apparently they are not.Regards,Mussie
We just migrated to Helsink and I am now creating multiple knowledge bases. Is there a way I can share one Knowledge Article across multiple Knowledge Bases. I do not want to create duplicate articles, nor do I want to give users access that they do ...
Hi all,I try to find the difference between ESS (employee self service portal) and service portal. They don't look the same but they share same principles.Does anybody can tell me the diference between those two portals. And finally if its possible...
Hi all,We've done a fair amount of customization to the Knowledge Base application, and I need some outside verification of behavior I'm seeing with knowledge Feedback: should end users having the OOB 'itil' and 'knowledge' roles be able to see repli...
Hi,We have the following requirements:1. Configure SMS notifications (without Notify)The customer has their own SMS gateway available, but only on-premise. To get around this problem, we have successfully set up a VPN to reach the SMS gateway. Howeve...
Hi,There is a field "App Code" in one of the catalog items which has a validation to check if the user is entering already existing app code, in case he is entering the existing one it should alert "Requested app code already exists choose a differ...
Hello All,I know this is very simple code in server side script but why it is not working I am very amaze.. .gs.print('I am running '+ this._gettest('da','Hello Sir')); function _gettest(target,query) { gs.print(target + query);}Thanks all !!Regard...
Hi,We are currently importing around 75k server records on a daily basis using two JDBC data sources. These data sources utilize one import set table and one transform map. The transforms take over 3 hours per data source to run, however we do run ...
