Hello,Does anyone know why in the Service Portal on Helsinki Patch 11 users without any roles are unable to see the My Requests & Incidents page on? I have confirmed that a user without any roles on a test instance running Istanbul can see this pag...
Hi everyone,Our business has requested a certain functionality, which has been declined by our local ServiceNow integrator as "impossible". We would like to receive confirmation from you as system experts whether this functionality is really possible...
Hi, Our client asks if re-using currently working MID server installation(configured against their sandbox) is possible, meaning they would like to stop using this MID server for their sandbox and connect it to their(new, still unused ) production in...
Good Morning Friends,We are having a issue with Avatar in Istanbul UI16, The avatar is showing wrong initials since it's picking from email addresses and always assuming "Com" as the last name so instead of "Muhammad Ansari: MA" its considering "Muha...
We want to provide our users with quick to remember vanity URLs like instance.service-now.com/request then that URL will redirect to some specific page in ServiceNow (requests page). This way we don't need to provide the actual hard to remember URLs ...
We are trying to have the short description field populated in list details with the respective service catalog request so users can have more visibility.Thanks!
I'm trying to insert a value collected from a UI page into a field on my form. Jon Snow knows more a about Jelly than I do and he knows nothing. UI page is triggered using a UI Action on the form. Below is the HTML field on the UI Page:<?xml version=...
Hi All,We have enabled and configured Multi provider single sign-on plugin in IP5HF1 and deactivated old SAML installation exits. After configuring SAML2 Update 1 properties for our IDP, when we are sending the signed authentication request, IDP is r...
Hello Experts,We are working on a way to figure out to build a condition.For a string value we need to check whether it contains space. We are trying to do the same in condition builder like "short_descriptionCONTAINS<space>" but we failed.Is there a...
There's a setting that can be activated that will allow a user to send an email from a record in a table. Clicking it opens a new window:We have a request to populate the "To" field with the email associated with the caller ID field on this record. T...
I have a user that has access to the cmdb_ci tables - read, write, create.... but when they go to try to run a report on the table, it doesn't show in the list. I went through all the ACLs, and there is nothing in there that would stop from from read...
I want to use an onSubmit catalog client script to call a script include to insert a new user record in the sys_user table.I am having trouble with the sysparm part of the script in the client script and how to "pass" the values I want to sent to the...
I installed the service portal plugin (com.glide.service-portal.esm) on our non-production yesterday.I was branding and designing the 'service portal' page, and subsequentaly deleted the containers, rows, and widgets.As this is on non-production I wo...
I am facing an error .... Character reference "" is an invalid XML character. ..... while accessing an article in Knowledge Management in Geneva .... Can some one suggest me on what exactly does this error points to ...
Hi everyone,I used "Ticket Conversation" widget in the Ticket Form on Service PortalIt is all OOTBWhen a user add an attachment to an Incident, no notification on ITIL user are triggered, nor Business RuleIndeed, there is no filter condition of type ...
