Roles required to create and update- Incident, Problem, Create_Request, Request

[Hector Guerra]

I want to know which roles are required to create and update table:

1. Incident

2. Problem

3. Change Request

4. Request

Thank you,

Kushagra Behere

[OlaN]

Like I said, it's not so simple.

I would recommend that you check the ACLs to understand who/when a record can be updated.

As you can see (below image) on incident, it has multiple ACLs to allow updating the record.

[Hector Guerra]

Hi OlaN,

Thanks for your reply 🙂

I dint get "Incidenet=-".

Thank you,

Kushagra Behere.

[Alessandro Alme]

Hi @Hector Guerra.

Please, check ITSM Roles. 😉

https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/incident-manage...

Thanks,

Alessandro.