[SAM]Mismatch Miscrosoft Dynamics 365 software subscription between Microsoft portal and Service-now

[Ph_m B_u]

Hi everyone,

I have a case regarding SAM - Software subscription management.

User have subscription to MS Dynamics 365 Customer Insights Self-service. However, view between MS portal and Snow side are different:

- MS portal show user are subscribe to MS Dynamics 365 Customer Insights Self-service.

- But Snow side not recorded this subscription. I notice it recorded some subscription of MS Dynamics 365 for Customer Insights Trial.

The subscription information might not integrated to Snow. Please help to advise me on this case.

Thank you.

[SumanthDosapati · Accepted solution]

@Ph_m B_u 

> Navigate to 'Direct integration profiles' from left navigator

> Find the record for MS Dynamics

> Check the subflow field or download_subscriptions

> Check if the subflow attached is OOB.

If you are using the OOB subflow for pulling subscription data then you need to create a support case with ServiceNow.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[SumanthDosapati]

Did the above solution work? If yes, Accept the solution and mark as helpful to close the thread and benefit other readers.

Regards,
Sumanth

[Ph_m B_u]

Hi Sumanth,

Thank you for your advise, I raised HI support ticket and will update solution later.

Regards.