Same catalog items in order guide

[rexter]

Hi,

It seems system does not allow us to trigger more than once the same catalog item on order guide at the top. We have more chekboxes for software and want to trigger at the top tab more Software catalog.

We set the rule base, the conditions, but always only one software item displays at the top after choose options.

Do you know why? How we can add the same catalog more than one?

thank you!

[siva_]

Hello , 

i have a requirement where i need to access the catalog item id from the order guide tab, as you said that the id of the tab in the order guide corresponds to sys id of the catalog item, could you please let me know the approach where it works in both the platform and service portal where i am looking to filter down the lookup select box options on a multi row variable set based on the catalog item tab the user is filling driven by a data table .

Thanks,

Siva

[randrews]

you can't put the same item in multiple times.. what we have done in a case where this is required is to negotiate a maximum number of times it can be available <generally five or ten> then create that number of items... software request1, software request2 etc...

so if they need five software items you would call software request 1-5... if they only need one.. you would only call software request 1 in the rules.

[Mary Beth Hutch]

Did anyone commenting on this thread come up with a creative workaround to solving this need?