sc task is not being created

[lexdiaz]

Hi community,

I have a workflow on request item table that just create a sc task when an item is requested.

The default stage workflow is defined to "waiting for approval" on the stage field on the sc_req_item table.

I modified the default workflow stage to "request_approved", but now when I request an item from the catalog list the task isn't created.

Does anyone have any ideas why the task is created only when the stage is "waiting for approval"??

thanks

Lex

[Jaspal Singh]

Hi Lex,

Add Approval action activity between Begin & Catalog Task activity of workflow as below.

[lexdiaz]

thank for your reply. I added the approval action activity, but the task isn't still being created. I was wondering if any business rule is affecting this...

[rohantyagi]

Hi lexdiaz, please refer this blog and it will help you troubleshoot on your own. Ensuring that service catalog request item workflows start