I've created a new variable editor for HR Case tables and I've added it in the Workspace view to make it visible in the HR Workspace. However, I'm having an issue in repositioning it. I want it to appear before the Comments/Worknotes section, but I c...
Hi All, we have a visual task board that we add incidents to when we believe they need to be escalated. I would like to get an email notification when an incident is assigned to the VTB. Thing is, these incidents are assigned to different groups and ...
I have several Score reports on the same table. I want to add list drilldowns to them, with only some fields in a particular order. I don't want to add the drilldown and customize the fields for every single score report. Since the drilldown has the ...
For later part of the day today, instance was very slow and requests submitted were getting stuck.did anyone face this issue ? Has ServiceNow acknowledge that some issue with the platform ?
I'm trying to restrict certain users from certain portals. Does anyone know how to achieve this, as I've looked into user criteria however one cannot use this functional at the portal level. And ideally if the user doesn't have permission to this p...
In my requirement, actually there are two SLAs needed to be attached to my catalog item based on a variable. That variables has 10 options. If its option A for instance, a 5 Day SLA should be attached. If its any other option other than option A, a 2...
Hi All, Can you guide me on this, with which license of vancover version of servicenow knowledge role is available?where can i read or get information on this? Please share links. Thanks,Sandhya Shinde.
Hi Team,Reference fields are stored as sys_id format instead of display names during XML import . How we can achieve this for getting display name in reference field.Thanks,veera
Hello! At our organization, our service desk can create requests for 2 different types of users, internal and external. This means the SD will put the user's name in the requested_for field. we need 2 different sets of notifications for these users...
I'm trying to use g evaluate value in another g evaluate, is it possible? for example: <g2:evaluate var='jvar_sys_id'> var val = current.sys_id; val;</g2:evaluate><g2:evaluate var='jvar_req_for_id'> var val = current.reques...
I have created this article to help implementors and developers alike to identify how to limit and control access using ServiceNow Client Scripts. ServiceNow Client Scripts is a very powerful tool of ServiceNow. It has broad capabilities that fully u...
Hello all, I'm having some trouble getting string TRUE and FALSE fields mapping to their Boolean counterparts as part of their transform map. They won't map directly, so I've been trying various script versions (both as a before as well as directly o...
Hi all, I am looking to create an custom XML file and attach it to a RITM. I am using the Attachment API. it works fine in a third party client like Postman but when i use the below code var request = new sn_ws.RESTMessageV2(); request.setEndpoin...
Hello, I have selected in catalog view "No" and submitted and it did not auto populate the 'ID' field, which is correct because I did not select 'Yes' but on RITM it shows 'ID' field as mandatory. I'll attach a picture of my script and UI policy acti...
I have a custom table called "file_route" which has data direction field and a newly created field called security exception. I also have a other custom table called "domain" which has 2 fields which is a checked true/false fields called personal inf...
