Is is possible to apply tags to Knowledge Articles?
I am creating knowledge articles for our users and I would like to attach tags if possible as the users can search on tags. Is this possible please on the lower screen?
Forum Posts
Resolved! Adding catalog variables to the list view
Hi Guys,I need to add the catalog item variables to the list view so that they are viewable as columns not just values. I know for sure that creating a database view will not do the trick, however I was lucky enough to stumble on the below link which...
Resolved! Catalog item is not showing up in portal search
Hi Team, We have a requirement wherein we have to replicate a catalog item in the same name for the customer. The new catalog item would be a refined one and the old one would be set to inactive. Both the catalog items have exactly the same name. The...
ServiceNow Migration from On-Prem to Cloud
Hi everyone, We currently have a on-prem hosted instance and are planning to move to ServiceNow cloud. Has anybody done this before? Can you please share any documentation, best practices, common pitfalls that can help us plan and migrate without muc...
How to add scheduled job script in update set?
Hi, I have created a Local Update Set and then created a Scheduled Job Script and Report. After testing, if it is successful I will have to move the Local Update Set from Dev to Prod. But the issue is "The Scheduled Job Script is not captured in the ...
Resolved! KMF cryptographic module key for glide encrypter is missing: no thrown error, Couldn't find Crypto Module: no thrown error; where is glideEncrypter source code?
On one of my instances (all running Rome), I am seeing the following in the system logs (separate but related log entries): KMF cryptographic module key for glide encrypter is missing: no thrown errorCouldn't find Crypto Module: no thrown error I not...
Resolved! Where to check license information in Servicenow
Hi All, I wanted to check how many custom tables are allowed for my licence in instance Is there a report or place where I can check how many tables are allowed ?
Servicenow Technical Interview questions
Hi there, Recently I have attended for an interview for ServiceNow developer role. These are the few questions that I haven't answered. Please help me with these... 1. How do I control access to variables on portal?2. Difference between catalog item ...
Resolved! Merge Duplicate Records
Hello, I am trying to write a fix/background script to find all duplicate records and then merge them. I am not sure how to really do this. Records will be uniquely identified using 3 fields from the table and the most recently updated record will be...
Resolved! Setting, or updating variables in flow designer
Hi all, I'm trying to update a variable on a task (or ritm) from within a flow in flow designer. What I have done is: 1. Create a custom action called "update TASK variable" 2. created three inputs, one reference type called task that references the ...
Dark theme for ServiceNow
ServiceNow is one of the few tools I use which doesn't have a dark theme, which makes it extremely bright in comparison to everything else I work on causing additional eyestrain and tiredness How can I have the dark theme which is similar to enabli...
Configuring Agent Assist visible on interaction record >> gives error "Invalid configuration"
Use case: I want to activate Agent Assist in Agent Workspace to be visible on interaction record to be able to do knowledge search from interaction directly. Using knowledge from interaction is needed for agent to check if the interaction should be e...
Update Set best practices
Hi Team, I would like to know the best practice regarding update sets and cloning. I understand that "The best practice of handling "update sets" is by exporting these to xmls and then importing them after the clone." What should we do regarding in p...
Catalog Item not accessible from service Portal after upgrade - London to New York
Hi All, We have reciently upgraded our Dev environment from London to New York. Post the upgrade one of the Catalog Items are not accessible from the service portal but work fine under tht 'try it option. On checing the Web Console - Browser UI Logs ...
Resolved! Export Knowledge Articles or Export a Knowledge Base from one Instance to another
Hi there, Our Knowledge Manager created 200+ articles in a new Knowledge Base in our Production Environment, and now would like them in our Test environment. This work was done backwards, (usually we do Dev to Test to Prod using Update Sets) but un...