I am trying to use the Password Reset App and have set up the same. For password reset I am going to https://devxxxxx.service-now.com/$pwd_reset.do?sysparm_url=ss_default , Username and captcha accepted, verifcation successful, when I click on reset ...
I have a record producer in that I have a location(reference) variable , I want that field should be auto populated by the logged in user location.
Hi, I have a requirement to assign a role to users who are part of a user Criteria and I need to update this dynamiclly. My thinking as as follows:- Create the user criteria- create the role- create a group and assign the role to the group- creat...
Hello there. Short story - I have a request to insert a record link into generated Tasks if the RITM has attachment/s. I am trying to use Flow with this action 'Generate Link to Table Record' and add a work note update to the Task - Is this possible...
Hello, I want to query AD and get the groups in which the user is added currently. This would require PowerShell and haven't used it before.Could someone please help me with it. Further I need to remove few of the groups from AD.Please let me know if...
when user belongs to particular group he can see only ticket assigned their group only and also having another condtion group is command center and reassginemnt count is greater then 1, how can achive this ? i tried with Query BR, but when i imperson...
Hello , how can I see the replay for questions, ex, when I read some question, and I see there is 3 reply but I couldn't open them , so what is the requirement to see the answers for any question, as I am new in the form . Thank you
Hi all, I was getting invalid configuration error in reports on legal workspace as below:I was not able to get what was the error occurring on the workspace dashboard. Could anyone please suggest on these error?
I would like to have a report that shows count of tasks month by month. What I have so far works to some degree but it gives data we don't want. It shows weekly data and I can't seem to keep it away. We would also like to have each column have a d...
I want to add custom banner image in my emails. How can I do that? Please guide me.
1. How to Display "Service" and "Configuration Item" fields on Knowledge Base Articles in kb_view page in ITIL view ?2. Is it possible to show these in Workspace view as well ?
Is it possible to create a nested (Child) resource in CMDB?We are leveraging the new API CI Class Model to configure API resources in CMDB. We have a situation whereby an individual URL path fragments are themselves resources, the API definition shou...
We are being tasked with displaying Service Now on hallway monitors so we can display a dashboard for our IT Operations. We would like to display severity 1 and 2 issues, high priority problems, and outage information. We would like any new docum...
Hi All, I have a requirement to set RITM state as Work in Progress if any of its task is closed complete or work in progress using Flow designer. I tried this. This is not working. Please help me.Thanks,Sam
