Schema map not displaying

[daniellennon]

Hi All,

First time poster, first time ServiceNow administrator. We are running;

Build: Eureka Patch6 (Prod + Dev)

Issue is affecting both instances.

Going to System Definitions > Tables & Columns and selecting for example the 'incident [incident]' table and clicking the Schema Map button opens a new tab but does not display the map. All I see is the header;

I'm really not sure where to start troubleshooting this one. Any suggestions?

Cheers

Daniel

[daniellennon]

Thanks for taking a look at my issue Shawn. I will log an incident in HI now. I will update this thread with any findings.

Cheers

Daniel

[daniellennon · Accepted solution]

Issue resolved through the HI portal. We had a UI Script running on all forms. This script was producing error in console g_user not defined error.

Script has been disabled and cache flushed. Schema map now working.

[shawn_durrani]

Woohoo!