According to Service Now's documentation merging completed update sets is possible. However it doesn't instruct as to how to select particular completed update sets, only that it does that. Trying their documentation out there is no way to selectivel...
We are attempting to integrate MS Teams with the Now Virtual Agent in ServiceNow. However, whenever we try to add the MS Teams tenant, we receive the message: "The Microsoft Teams tenant associated with is currently registered with another instance."...
Hi , I want to define in the AI agent who should be able to use the AI agent in VA. Basically , i want the user to have itil role and then that user should be able to go to the VA and my agent should trigger based on his query. My agent should not t...
I am the admin for an org using ServiceNow ITSM. The organization is contracting for ServiceNow Vault.I am reading the documentation to get an overview of Vault in preparation for implementation. I need help understanding the documentation. This stat...
Dear all,I am actually learning the developer fundamental in service nowFor that I a following the Application Development Guide Fundamentals Participant Guide I have activate my Dev instance which actuall used the Xanatu instance In the practice lab...
I have a report that I would like users to be able to view when they open a KB article. I know can insert a link to the report, but I am wondering if it is possible to embed the report itself into the KB article. Likewise, would it be possible to emb...
Hello,We need to capture rejection comments for RITM/Change Request approvals. While we were able to enforce this on the approval table and in the Service Portal, we are facing challenges implementing it at the RITM level.There is an out‑of‑box “Reje...
I was removing choices from a variable and there were 250+ choices, so I thought to use a script which ended up deleting everything from the table Question_choices.I've deleted all the 15K choices from Question_choices table mistakenly. When I checke...
I was trying to enable hyperlinks as most of the time, our service desk team or developers send URLs over to the customer or receive URLs from the customer about an item or dashboard.We feel like not having clickable option for those URLs is not a go...
There is a UI Action named RUn Test which is available for ATF can anybody suggest what this piece of code is doing:var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;var dd = new dialogClass("hierarchical_progress_viewer", true, "4...
I am working with scopped app.My requirement is to add custom filed on event table which is in global scope.I craeted custom table and extend the event table with it.I created new section and in which I am trying to show my custom fileds on Event for...
Hi All,Thank you in Advance.I am trying to find the reason why user can't access to report . It show next error : "Access to this content denied based on report_view field ACLs." The expectation is the user should have access to the report. So, I ha...
Do we have access to the process that creates the entries for the live_notification table? For context, when a user is @mentioned, then a record is made and inserted into that table and a notification is sent to the user to let them know they've been...
We have enabled AI Search on the /sp portal and Virtual Agent.But it seems that along with KBAs and Catalog Items, the Virtual agent will also show People (from sys_user) in its suggestions. For example if I start a new interaction with the Virtual A...
Struggling to find a document that gives you the best practices for Keyword/Meta to get the best out of the Knowledge base. Are their different syntax you can use the keyword/Meta box. Should you repeat words or do repeated words hurt your search res...