Send survey after every 5 closed incident?
Does anyone know of a way that a survey can be sent out after every 5 tickets that are closed per user? Where would scripts have to be added?Thanks in advance.
Forum Posts
Get the value of a Request Item in a Task UI Policy
Hi GuysSo I know this is long winded. But I need to get the value of a field that is set to only be visible in a task (from a Catalog item).So e.g I create a field called Serial ID.I need to have it so that in the task if the serial ID has been enter...
Resolved! Can someone explain how Duplicate CI's widget are working?
CMDB Dashboard > CMDB View I am trying to learn the logic behind the Duplicate CI's widget. How the Duplicate CI's work? If anyone knows please share it with me. Thanks, Rajini
Resolved! Making Attachments Mandatory on Record Producer When a Checkbox is Checked
Hello ServiceNow Community, I'm seeking some assistance with a specific requirement on a Record Producer. Here's the scenario: I have a checkbox variable on my Record Producer called "Mentioned information is correct". My goal is to make attachments ...
Subflow - Input type as "Date" is not working
Hi, I'm trying to create variables of type "Date" as inputs to the subflow. But when I'm trying to test it, it doesn't give the option to choose the dates from the calendar. Basically the calendar is not popping up.PFB the screenshot for reference. ...
Is it possible to show Modal in List View in Classic UI?
Pretty much the Subject. Can we show custom Modal (or even a simple Yes/No Modal) in List view in Classic 16?
DUO Admin Panel Integration with SNOW
We are integrating Duo Security with ServiceNow (SNOW) to raise automated tickets for user-failed logins. Any links or blogs I can refer to would greatly help. Thanks,Ananth
How can I detach Knowledge article from an Incident?
I would like to detach the knowledge article attached by our Predictive Intelligence similarity Job. I would like to do it through UI. I am using the latest Washington DC version. Is it still possible ? If possible what access is required for this?
Demohub "This Narrative is not part of this instance current release..."
Working in a Vancouver instance with Demohub installed and I used Virtual Agent to execute the Demohub sync. It upgraded Demohub and synced the content. After all the updates, none of the narratives are accessible:"This Narrative is not part of this...
Interaction is not getting re-queued after it is timeout from all agents in AWA
Hello Experts, I am facing an issue with Interaction routing in AWA, below is the configuration: I have a custom queue and I have created an assignment group with 2 agents with timeout of 1 minute..Steps:When the interaction lands in the CSM Workspac...
Resolved! display name of harsware model changes upon normalization
1. Is it okay to import Hardware Model without Product or is it important? In some cases i saw product being automatically populated during normalization. Where is it coming from?2. Display name is concatenation of Manufacturer and Name which is perf...
SCCM Tranform Map is getting stuck in running state
When we are executing the import set it is running fine and loading all record but while tranforming it is getting stuck after few minutes.Also instance is going down in between and comes up with cancelled status on tranform map with error as per att...
Documentation on "task_for"
Can anyone point me to documentation for, or otherwise explain the intended use of, the "task_for" field that gets installed with Domain Separation plugin?
Assessment Trigger Condition Isn't Working
I have a trigger condition that doesn't work when I dot walk in the user field. It's allowing me to select the proper field to send the survey to, but it's not triggering. If I swap out the user to someone on the table, it works. Essentially, the s...
How do I get additional comments and/or work notes to show on form
How do I display additional comments and/or work notes to show on a form? I can make the text boxes display to add them, but I have records with existing values in both fields but I can't get them to display on the form: I added the additional co...
