ServicenOw Demo Instance
Hello , Im looking for ServiceNow demo instance for just for practice for ITSM. is there anything available
Forum Posts
Change order of search result output cards in virtual agent
Hello everyone,we have a requirement to change the order of output we are getting as carousal in virtual agent. we want to show now assist summary card (of knowledge article), then catalog and other cards. We want below given card to appear first, th...
ATF Tests execution nor recognized as valid activity so system times out every 5 minutes
We connect remotely via AVD. Security Team uses a tool/utility that detects the activities on our laptops or PCs. When it detects that there is no valid activity going on or your PC is like in idle mode, your PC is automatically logged out. This S...
Resolved! Increase number of search results in AI search in Virtual Agent
Currently AI search is giving only 3 results. I want to return more results as it is possible all 3 results are not relevant. I would like to have relevant search results first over a period of time. Is there any way to do this?
Interface Tagging
Hello, We are working on a "tagging exercise" for routers and switches. Service Now is able to discover the actual device (router in this case) and it is able to discover the Interfaces on the router as well. My understanding is that there are tables...
ServiceNow AI search not working on Epic Hyperspace Native browser
Hello All,We have activated EMR Help Plugin for accessing ServiceNow within Epic and without Leaving Epic. A portal got installed (emr_assist) with this plugin. We have associated the AI search to this portal. When we are launching this portal within...
Playbook: Show the activities that are dynamically created in the playbook view
Hi there, I have a requirement to utilise the UI view of Playbook, to see the stages and activities. It works fine if I define the activities within the playbook itself. However, my requirement is to use a single playbook for about 50 different type...
How to hide the "create a report" button?
How to hide the "create a report" button in below page? I can't find it in "UI action" table, is it a widget or something else? I want to hide this button for some users and also pop up a message window. Thanks.
Resolved! From catalog form, click the Add button to bring up a modal dialog "Add a row". How to do in ATF?
Hi,I have a catalog item form that has this "Add" button that when clicked brings up a modal dialog/window with some fields or dropdown listboxes for DB Server Name, DB Name, etc. How do you do the Steps in ATF Tool? (something new to me)Please give...
Why I can not choose field in template?
Hi everyone, I have one table which is extended from cmdb_ci. This table has 54 fields. Now, When I impersonate to a user A who can wrtie 50 fields. This user wants to create a template, unfortuately, he can not do this. The fields in the template d...
Resolved! Trying to use the VA API via Postman to call a specific VA topic is failing.
I'm attempting to use the VA API via Postman to call a VA topic. It appears that the topic I am attempting to call is not being taken into consideration. Since I need to route chats to different queues based on user selection, I assumed that calling ...
How can I quickly publish articles in the KB?
How can I quickly publish articles in the KB?When I create new articles, I click on the "New" buttton and enter in all the info. Then click on Submit. Then I navigate to my unpublished article, click on it and then click on Publish. Is there an easie...
Resolved! How to trigger a approval notification on record producer ?
1.I have created a record producer on Demand table.2.Created a producer variable of type select box"Request Type" -Service catalog,Incident,Change.3.When Request type is Service catalog i need to send approval notification to Catalog owner .Catalog o...
Service now AI Course
Hello everyone, Currently I'm working on Service Portfolio Management. Kindly suggest me which one is the best course to do in SNOW.
Show dependant sub cats on a ui action
I have wrote this script in a UI action to resolve a ticket. I have listed all of my categories on it. The question I have is how do I get it so the dependent sub categories will show based on the category selected.
