Resolved! Is it okay to use GlideRecord at client side
Hi Expert,I know we can use GlideRecord we can use in client side but i want to know what the harm is using it in client side.
Forum Posts
Guidance on configuring "Incidents not updated recently" entry in SOW Home "Upcoming section "
Hi Everyone,Our Requirement to Setup New entry for the Service Operations Workspace Home "Upcoming section"Name: Incidents not updated recentlyCriteria: Active and unresolved Incidents assigned to the agent that have not been updated in the last 7 da...
Freezing Attachments in Approval Gates ("Authorize" & "Authorize Implementation")
We have a requirement where attachments on Change Requests and Change Tasks must be frozen (i.e., no changes or deletions allowed) once the record reaches the "Authorize" and "Authorize Implementation" approval gates. This is similar to how other fie...
Resolved! Vendor Management Workspace - sn_app_insights_execution table missing
I have installed Vendor Management plugins (both Risk and ITSM) in a fresh Yokahama PDI. On opening the Vendor Management Workspace, an error appears (see screenshot). The table 'sn_app_insights_execution' does not exist, and is being called from a r...
Subcategories in results AI Search
I'm facing a peculiar issue since moving to AI Search in my company. We have a couple of categories and subcategories available in the Knowledge base. We want to present the new AI search arcticles in the modern view but I realized it's only showing ...
Pricing for IT Operations Management Visibility - Subscription Unit
Hi all, May I know the pricing document for ServiceNow was charged by yearly or monthly? We've found the information related to ITOM Discovery.Product Name: PROD14997 - IT Operations Management Visibility - Subscription Unit v2Price: $12 per SUIs it ...
Change view for reference lookup list for a specific form only
Hi,In a custom application, I have a field that references the company table. I want to be able to change the view of the list that pops up when a user performs a lookup (aka, clicks on the magnifying glass icon), but only for this specific form.I un...
Display Related Articles Based on Portal Language
I want the “Related Articles” widget to only show articles in the portal language I’ve selectedSo that I don’t see or access articles in other languages. How to achieve this. Please support.@hvrdhn88 @Ankur Bawiskar @asifnoor @Jaspal Singh @Alex Coop...
Add Header & footer to a knowledge article custom template in Zurich
How to add Add Header & footer & Link into a knowledge article custom template in Zurich
Relation between Install Status, Operational Status and Hardware Status in CMDB_CI table.
Hello,I am trying to understand who the following fields are updated in ServiceNow:- Install Status- Operational Status- Hardware statusMy questions:1. How are these fields updated(Discovery, integrations, manual, etc.)?2.Is there any default depende...
Universal Request Services Usage/Setup Help
I am hoping the community can help with what can be a common scenario for an organization. Universal Request and its functionality seem like it should be the answer, but it feels like it blocks intuitive usage and negates efficiency in some scenarios...
Resolved! Users in recipient list not being added to email from communication task
Hi all, I'm trying to setup a communication plan for our change request. The communication plan has 1 communication task definition and 1 communication contact definition. The communication contact definition is set to the type of 'Recipient list' r...
Flow based Application update in ServiceNow
Hi all,Just wanted to share a pattern I’ve been using for automating application updates with Flows.There are lots of ways to handle this, but this has worked well for me so far — curious to hear how others are approaching this. The two most importa...
How to differentiate between CSM and ITSM roles in Subscription Management
Hi, since Quebec, ServiceNow has "enhanced" the Subscription Management module.The thing is that now its not usable in our scenario:- We have both CSM and ITSM licenses, lets say 200 CSM and 400 ITSM.- ITSM is as per new licensing part of CSM, so a C...
Now assist adoption feedback - filtering by department
I've created a copy of the Now Assist Adoption dashboard and added a department filter, but I was only able to apply this filter to usage reports. The filter isn't applied to feedback reports — is it possible to add department filtering to feedback r...