Script for setting approval from catalog item variable on REQ

Kifrez · ‎03-03-2022

Hi everyone,

How do you set approval in workflow?

I would like to set the approver to be from variable?
the catalog item variable is manager and value will be from manager field.

Thanks in advanced.

Voona Rohila · ‎03-07-2022

If this workflow is on request then you should query the RITM details and use them

somethink like this.

var answer=[];
var grScReqItem = new GlideRecord('sc_req_item');
grScReqItem.addEncodedQuery("request="+current.sys_id+"^cat_item=1391a4db070630100b36f6fd7c1ed0c2");//map you catalog item sysid here.
grScReqItem.query();
if (grScReqItem.next()) {

answer.push(grScReqItem.variables.manager.toString());
}

for below line you should modify the highlated part with the catalog item sysid you want to fetch manager details from.

grScReqItem.addEncodedQuery("request="+current.sys_id+"^cat_item=1391a4db070630100b36f6fd7c1ed0c2");

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

View solution in original post

Kifrez · ‎03-08-2022

Thanks Ankur, that is helpful. it works if cat item sys id is added 🙂

Thanks so much for your assistance . much appreciated