Hello Community,
We've recently implemented the Citizen Developer program in our ServiceNow environment. As many of you know, Catalog Builder allows citizen developers to create or modify catalog items, and the system automatically generates an update set for their changes.
However, we've run into a challenge: once a citizen developer completes their work, there's currently no notification or approval workflow that alerts the admin team. The only way we know an update set is ready to be reviewed and moved to UAT is if we manually check or the developer reaches out directly.
We’re looking to implement an approval process where:
- A citizen developer completes their changes in Catalog Builder.
- Upon submission, an approval request is sent to the admin team.
- The admin team reviews the changes and promotes the update set to UAT for testing.
Has anyone implemented a solution like this? Are there best practices, workflows, or platform features (e.g., Flow Designer, Notifications, Approvals) that you’ve used to streamline this process?
Any insights or examples would be greatly appreciated!
Thanks in advance,
Rick
