Send email notification to requested_for user

[SNnewbie2]

I'm working in creating a catalog task. Inside of my workflow, I would like to add an email notification to the user if they are not able to fulfill the request. I'm not sure how to implement this.

I used a notification inside of my task but It doesn't work. Is there a way I can test that the requested_for has received an email.

[SanjivMeher]

Hi Claudia,

Dont pass any parameter to the event in the workflow. Also in the User/Groups Field in notification, select Request->Requested For field.

[SNnewbie2]

What do you mean do not pass any parameters? There is not requested for field option.

[SanjivMeher]

Remove below marked in yellow.

Set Users/Groups in fields to Request.Requested for and set the send to event Creator flag.

[SNnewbie2]

I did it but it is not working.

[SanjivMeher]

Can you check the Events->Event log, if you find the event name there.

Also can you post a screen shot of your notification? is it static or you have used some variables.