session Object is not working correctly
var char = new GlideRecord('sn_ind_tmt_orm_order_characteristic_value'); char.addQuery('order_line_item', current.order_line_item.sys_id.toString()); char.query(); while (char.next()) { if (char.c...
Forum Posts
Resolved! Dynamic Reference Variable on different tables
Hello all, What would be the best solution to achieve the following: 1. I have variable X on item that is a Select Box with Question Choices: Business Service; Service Offering; Business Application2. I need a dynamic variable to display records from...
Where are Related List User Filter Condition Stored?
Within a form's Related List, a default Filter Condition can be set and is editable by the user.- The filter is remembered for the user. - The filter is also specific to the parent record associated to the related list(i.e. other parent records do no...
Resolved! Is it possible to restore a favourite if an individual accidentally deletes one from their favorites list in UI16?
An agent has asked us if it is possible to restore a favourite if they accidentally delete one from their favourites list in Ui16, can anyone advise if there is way to do this? Or alternatively is there a way to have a prompt that confirm they want t...
Resolved! Converting XML to JSON failing with gs.xmlToJSON when XML contains #&13;
Hi, I'm trying to convert XML strings to JSON objects using gs.xmlToJSON() I've found that if the XML contains a character entity such as then the conversion fails. For example var xTest = "<a>Hello World</a>"; var obj = gs.xmlToJSON(xTe...
How to show a Performance Analytics Dashboard on the Service Portal Landing page
Hi All,I have created one interactive Dashboard through Performance Analytics, and now I want that Dashboard to be visible on my Service Portal landing page as is.Request you all to please suggest some ideas how can I achieve this.Thanks
Resolved! Open RITM in portal from native view
Hi I have a requirement to open RITM on portal if i client on Open In Portal button. Please help.
Resolved! Drill down links in Admin Center gives error "The page you are looking for could not be found"
Hi All -When I log in as an admin (WashingtonDC), I land at the "Shared admin dashboard" which is part of the Admin Center application. After click on the "Open Incidents" widget, I get a new window that lists the Incident records. But when I cli...
Resolved! Records per page in Related List
How can we set the number of records a user can see in a page of Related List. Right now, the user can see 10 records per page, how to set it to 20 records per page for Related List.
What is dictionary override in ServiceNow?
Using dictionary override, you can override several field properties in an extended table. For instance, when you extend a changing table from the task table and the status field is read-only, you can use dictionary override to change this to non-rea...
Resolved! Allow to edit column in portal
Hi, Is it possible to allow edit of variable in portal after submitting the RITM? If yes then how?
By the OOB Intune Service graph connector, can we get the DEP devices (corporate owned devices)
Hi, We are getting data form Intune by installing the plugin 'Service graph connector for Microsoft Intune', but recently we found that we are not getting some devices details form Intune, those devices not assigned to users and those are in stock ro...
Resolved! Client Script needed on change Script needed
Hi All, My Requirement Add Group Members , this field should allow only if they added more than 20 members in the list (This will allow only to select more than 20 members to be added in group) Add Group Members field need to be added (This will all...
ServiceNow CMDB Explained in Just 12 Minutes | What is CMDB | Overview of CMDB
Imagine you’re managing a large, complex building with countless rooms, devices, and people. Now, imagine that all this information is stored in one big, organized book. The ServiceNow CMDB (Configuration Management Database) is like that book for an...
Resolved! Message Update: "You do not have sufficient privileges to access this knowledge item"
We are hoping to update the "You do not have sufficient privileges to access this knowledge item" message with an additional note reminder about ensuring that the user is logged in to authenticate themselves. Where is this message stored and able to ...
