Making catalog task variable mandatory in the sctask form based on sc_task state and another variabl
Could you please help me to make a variable mandatory in the sc_task form based on sc_task state and another varaiblePlease help....
Forum Posts
Is there a way for selected Date/Time fields to always be displayed in UTC instead of local TZ?
So, customer users use the ServiceNow instance with their local time zone to display date/time fields. But there is a requirement that some selected Date/Time fields should always be shown in UTC, no matter what the user time zone is and will be used...
Resolved! sys_trigger and sysauto table ?
System Scheduler - Scheduled Job (Open the table : sys_trigger ) System Definition - Scheduled Job (Opens the table : sysauto) If both are same then why the the number of records are not matching? sys_trigger -This table allowing me to run the sched...
Resolved! Client Script - alert shows two times
Hi All, I created the following Client Script to display an alert/popup message, whenever the problem record state changes to Fix in Progress. However, when mandatory fields are not yet filled in before transitioning to the next state, my alert/popup...
Resolved! SI returning values correctly but CCS setValue not setting all variables
Hi All, Can anyone see what might be wrong with the below SI and CCS. All fields are set correctly except business_unit and phone. I am logging the values for these fields and I see the correct values in the logs. function onLoad() {// Get the sys_i...
Resolved! Copy custom incident filed to problem
Hi there, I have few new filed created on incident table which i want to copy it when user click on "Create Problem" button. I check the UI action but i am not able to find that where i have to make the changes.
Transfer Problem record' causes notes, workaround and fix point into knowledge article body in Text
Hi everyone, I'm working on creating a knowledge article derived from a Problem record. My goal is to include text from specific fields of the Problem record, such as cause notes, workaround notes, and fix points. While I know how to automatically ge...
Unable to attach .CSR files
Hi How to allow .CSR file extension types as an attachment.We see the glide.attachment.extensions property is set to blank value which states that all the attachment types are allowed. Please help!
Issue in post approval
Hi @David and @Dan Bruhn, I am trying to post my question but it is not getting approved. Could you please do the needful on high priority.
How to add a wildcard search in a list collector?
Hi, I am trying to figure out how to search in my *Select project(s) without adding the asterisk wildcard. Essentially when I search with an (*)spaces it will populate Cisco Spaces. I want to be able to search without having to add the asterisk. Not...
MID server auto upgrade issue
Hello all, During servicenow upgrades MID server failed to upgrade stating "Interactive authentication required" error because of missing permission(s)." in the wrapper log. Concerned with this, is my query below In order to access MID server host f...
Resolved! New UI action "Create Problem" from interaction
Hi Folks, I need urgent help on below.I have a requirement to cerate new ui action "Create Problem" in interaction record on SOW. It should be placed below "Create Change".
Filling document_id type field in modal
Hello friends, I went through out all advices but nothing worked for me.I need simply create modal window with prefilled document_id field "feature".My code look like this, but not working. If you have any help, it is very appreciated.Thank you.
Resolved! How to show Approval History of RITM on service portal
Hi As approval history is shown on the RITM I would like to show the same on the Portal. How that to be done It shows just as below in the portal approval form
Reporting on most recent requested date for each service
Hello Experts,I have a requirement to create a report that displays the most recent date a service was requested for each item in our service catalog. So the desired end result would display the list of catalog items (sc_cat_item) with the most recen...
