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Resolved! A Beginner’s Guide: Six (6) essential elements and features of ServiceNow’s UI16 interface

Welcome to thisServiceNow beginner’s guide on navigating ServiceNow UI16!  In this article, we’ll explore theSix (6) essential elements and features of ServiceNow’s UI16 interface to help you get started. ServiceNow is a versatile platform designed t...

BillMartin by Mega Sage
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Dependecy View Filters

Hi folksIs there a way that CIs shown in Dependency Views can be filtered by a custom choice of field(s)?For example, if you have infrastructure CIs that serve different clients individually (identified in the Company field of their form), but that h...

VTB View does not affect Kanban board.

I have attempted to create a view following the guidelines outlined at Here and Here for our project Kanban board. I have created the VTB view as it did not exist, added a single field (State) using form layout, but the view doesn't seem to reflect w...

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TBCDK by Tera Contributor
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Resolved! Washington ticket triage how are you doing it?

We will be updating to Washington in the next few weeks. How are you using Service now to triage tickets before giving them a type of Incident, Request, Idea, Demand ect? At the moment in our instance EVERYTHING is classed as an incident first which ...

REST API and CMDB roles

Hi there,I want to develop a REST API that manipulates the CMDB CI's.when I add the iti role we can run CRUD commands like read and update CI attributes via REST API interface. But when I remove this role and add roles like sn_cmdb_editor I cannot mo...

Jay Jav by Tera Contributor
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  • 0 helpfuls