I'm trying to add a hyperlink to a file on an internal server, i.e. file://///servername/filename, in a KB Article. Each time I do, the hyperlink is removed. Is there a way to do this?

[tjschow61]

I have a document I need to add to our knowledge base and it has links to UNC file paths in it.   I need to be able to preserve these links inside the KB article.   Everything I have tried has failed.   just copying the link takes me to a web page and a not found error.   Using the HTML, <a href="file://///servername/path/filename">, does not work, the link is stripped out every time I save.   Is there a way to get this to work or do I need to find a way to work around this?

[Bryan Tay3]

hi Timothy,

What I did was to create a shortcut file (*.lnk) that point to the actual UNC file and attach it to the knowledge article as an attachment.

Hope this helps.

[darius_koohmare · Accepted solution]

By the way, regarding the link getting stripped this is probably due to the HTML Sanitizer affecting the field.

You can disable or edit the HTML Sanitizer to white list doing a link embed.

HTML sanitizer

[tjschow61]

It was the HTML Sanitizer.