Send email notification to requested_for user

[SNnewbie2]

I'm working in creating a catalog task. Inside of my workflow, I would like to add an email notification to the user if they are not able to fulfill the request. I'm not sure how to implement this.

I used a notification inside of my task but It doesn't work. Is there a way I can test that the requested_for has received an email.

[SNnewbie2]

No it is not

[Pradeep Sharma]

Thanks for the update Claudia. Can you please check the event logs and see if the event is getting fired or not?

[SNnewbie2]

It is

[Pradeep Sharma]

I see the param1 is getting requested item number and not user sys_id.

Can you please confirm the field variable name which holds the user value?

[SNnewbie2]

It is still not working.