Send survey after every 5 closed incident?

roysaquicela
Kilo Contributor

‎04-06-2017 01:44 PM

Does anyone know of a way that a survey can be sent out after every 5 tickets that are closed per user?   Where would scripts have to be added?

Thanks in advance.

  • 2,653 Views
7 REPLIES 7

dustinh21
Giga Expert

‎08-28-2018 12:22 PM

Did you ever get this to work roysaquicela?  I have someone asking for the exact same thing and I dont know javascript well enough to edit the business rule on the trigger condition.  

Thanks!

0 Helpfuls

MANISH KALE1
Tera Contributor

‎10-03-2022 11:42 PM

Hey, Did you get to it like how can the survey be triggered after 5 incidents per user, I'm having the similar requirement. Please let me the know solution ASAP.

Thank You in Advance!!!

0 Helpfuls

Nare
Tera Contributor

‎06-19-2025 02:14 PM

Hi Roy,

 

Did you find any solution for your question.

Actually, I am also looking for similar requirement.

Can you help me with this.

 

Thank You in Advance!!!

0 Helpfuls