Send survey after every 5 closed incident?

roysaquicela
Kilo Contributor

Does anyone know of a way that a survey can be sent out after every 5 tickets that are closed per user?   Where would scripts have to be added?

Thanks in advance.

7 REPLIES 7

dustinh21
Giga Expert

Did you ever get this to work roysaquicela?  I have someone asking for the exact same thing and I dont know javascript well enough to edit the business rule on the trigger condition.  

Thanks!

MANISH KALE1
Tera Contributor

Hey, Did you get to it like how can the survey be triggered after 5 incidents per user, I'm having the similar requirement. Please let me the know solution ASAP.

Thank You in Advance!!!

Nare
Tera Contributor

Hi Roy,

 

Did you find any solution for your question.

Actually, I am also looking for similar requirement.

Can you help me with this.

 

Thank You in Advance!!!