Sending email in a task on Production Instance

[adarling3]

Hello,

We are new to ServiceNow. Is there any way to enable emails in a Task or is it only possible through an Incident? We are already in the production instance.

Thank you for your help.

[Dr Atul G- LNG]

Hi @adarling3 

You mean email should go when a task has been mapped to incident or if any one work on incident task then email should go?

[Kristy Merriam]

Hello @adarling3!

If you are asking if you can trigger emails on a generic task record, the answer is yes.. it would just require you to define new notification records as documented here:

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/t...

If you also want to process received messages (i.e. those that may be in response to the emails sent regarding those tasks), you need to configure inbound actions either via a flow or script. You can find more information on that here:

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/c...

[Uncle Rob]

You shouldn't be using base task [task] at all.
Whatever you define for task will, most of the time, be true for all tables that extend from task.
Task is really a foundation for all other task types.
You are meant to build your processes as EXTENSIONS from task.
So if a user found themselves on base task I'd be first wondering WHY are they working there, and not in a process specific task type?

You can think of Task as being a skeleton.  All humans share the same skeleton structure.  What EXTENDS the skeleton ... muscle mass, organ function, skin & eye color, hair type and pattern.... all of that can change person to person.  If we, decide to add a tail to the skeleton, all humans now have tails.  If we add a bone ridge to the skull... now all humans have a bone ridge.  
But the skeleton is NOT the human.  Its the underlying structure.  So we could put clothes on a skeleton, but it would be super weird.   

Hope there's some wisdom in there for you.

[Sandeep Rajput]

@adarling3 You can configure email notifications for the parent Task table. However, you should refrain from it due to the reason mentioned by Uncle Rob.