Service Catalog/Items with process automation and playbook anyone?

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Damian Martinez
Mega Sage

‎02-14-2022 01:44 PM

Hello Everyone,
is somebody using process automation and playbook with their service portal?
We currently have catalog items, with flows that trigger actions/tasks etc.
We are thinking about using Process Automation Designer/Playbook but not sure how this will work with service portal and requested items.

Thanks.

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Bimschleger
ServiceNow Employee
ServiceNow Employee
In response to Damian Martinez

‎02-16-2022 08:32 AM

Each plugin provides the ability to trigger off of different tables:

  • PAD for ITSM lets you trigger processes from 2 tables: Incident and Incident Task.
  • PAD for App Engine lets you trigger processes from 100+ standard platform tables. Incident and Incident Task are not included with "PAD for App Engine".

 

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Bimschleger
ServiceNow Employee
ServiceNow Employee
In response to Damian Martinez

‎02-16-2022 08:32 AM

Each plugin provides the ability to trigger off of different tables:

  • PAD for ITSM lets you trigger processes from 2 tables: Incident and Incident Task.
  • PAD for App Engine lets you trigger processes from 100+ standard platform tables. Incident and Incident Task are not included with "PAD for App Engine".

 

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Fred Jean
Tera Expert
In response to Bimschleger

‎03-27-2025 06:56 AM

Hello, this helpfull but I'm suprised today we still don't have the option to just select a playbook instead of a flow when creating a catalog item with catalog builder. This would be seem like a very usefull feature, and would look easy to implement.

Any information whether/when we could expect that ?

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