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02-14-2022 01:44 PM
Hello Everyone,
is somebody using process automation and playbook with their service portal?
We currently have catalog items, with flows that trigger actions/tasks etc.
We are thinking about using Process Automation Designer/Playbook but not sure how this will work with service portal and requested items.
Thanks.
Solved! Go to Solution.

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02-16-2022 08:32 AM
Each plugin provides the ability to trigger off of different tables:
- PAD for ITSM lets you trigger processes from 2 tables: Incident and Incident Task.
- PAD for App Engine lets you trigger processes from 100+ standard platform tables. Incident and Incident Task are not included with "PAD for App Engine".

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02-16-2022 08:32 AM
Each plugin provides the ability to trigger off of different tables:
- PAD for ITSM lets you trigger processes from 2 tables: Incident and Incident Task.
- PAD for App Engine lets you trigger processes from 100+ standard platform tables. Incident and Incident Task are not included with "PAD for App Engine".
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03-27-2025 06:56 AM
Hello, this helpfull but I'm suprised today we still don't have the option to just select a playbook instead of a flow when creating a catalog item with catalog builder. This would be seem like a very usefull feature, and would look easy to implement.
Any information whether/when we could expect that ?