Service Catalog/Items with process automation and playbook anyone?

Damian Martinez
Mega Sage

Hello Everyone,
is somebody using process automation and playbook with their service portal?
We currently have catalog items, with flows that trigger actions/tasks etc.
We are thinking about using Process Automation Designer/Playbook but not sure how this will work with service portal and requested items.

Thanks.

1 ACCEPTED SOLUTION

Each plugin provides the ability to trigger off of different tables:

  • PAD for ITSM lets you trigger processes from 2 tables: Incident and Incident Task.
  • PAD for App Engine lets you trigger processes from 100+ standard platform tables. Incident and Incident Task are not included with "PAD for App Engine".

 

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6 REPLIES 6

Each plugin provides the ability to trigger off of different tables:

  • PAD for ITSM lets you trigger processes from 2 tables: Incident and Incident Task.
  • PAD for App Engine lets you trigger processes from 100+ standard platform tables. Incident and Incident Task are not included with "PAD for App Engine".

 

Hello, this helpfull but I'm suprised today we still don't have the option to just select a playbook instead of a flow when creating a catalog item with catalog builder. This would be seem like a very usefull feature, and would look easy to implement.

Any information whether/when we could expect that ?