Service Catalog Project Plan

kiranbahl27
Kilo Contributor

‎09-08-2017 08:09 PM

Has anyone written up a Project Plan to develop a Service Catalog for their organization? Are you willing to share it? I was hoping to avoid re-inventing the wheel and would love to chat with others who are in the process or have deployed Service Catalog on their Service-Now instance. We are on Jakarta

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gauravchoudhury
Tera Guru

‎09-09-2017 12:53 AM

Hi Kiran,



There is a whitepaper I found which should be of some help [Click here].



Also, in case you want to go thru Service Catalog Administration, I have attached a document for your reference.


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kiranbahl27
Kilo Contributor
In response to gauravchoudhury

‎09-25-2017 10:52 AM

Hi Gaurav



We started with SN about 3 years ago. for our user we implemented ESS - Employee self services and this only had IT related Items in it, but now we want to add the Business Items also ... eventually have a full Service Catalog or Service Portal I don't know if there is a difference between service Catalog and Service Portal. Would you suggested add on to the existing ESS we have which I thought SN wanted user to get away from or implement Service Portal/Catalog and would it be a hard transition in you opinion


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gauravchoudhury
Tera Guru
In response to kiranbahl27

‎09-25-2017 06:02 PM

Hi Kiran,



Service Portal is an alternative to the Content Management System (CMS) and a simple way to create portals for end users. It interacts with parts of the ServiceNow platform, so users can access specific platform features using Service Portal (for example, Service Calalog).



ServiceNow Documentation: Get started with Service Portal