Service Operations Workspace - Redirect to a URL from workspace to native or core Ui

[rachamaa]

Hi,

In Service Operations Workspace, when I try to open a change record, I would like it to open in the Core UI instead of the Workspace. Is that possible? If yes, could you please guide me on how to achieve this? Any help would be greatly appreciated.

[Bhuvan]

@rachamaa 

It is not supported. Workspace is configured using UI builder and redirections happen in the way it opens records inside workspace and not in classic UI. 

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@rachamaa 

You can go to UI Builder -> Experiences -> Service Operations Workspace and locate the page rendering related record from list view and understand how it works. When related link is clicked from list view, event handler opens the related record using event 'Reference link clicked'

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@rachamaa 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan