Service portal AI Search result is showing record producer old name

[Pothu Ravi Kuma]

Hi,

Recently I updated a record producer name from "old name" to "new name". when I search the record producer with "new name" in service portal AI search, it is not showing my record producer. but when I search with "old name", it is showing with "old name".

I did reindexing all the tables of sc_cat_item, still no luck.

Can someone help on this issue?
Thanks

[Prasanna_Patil]

Hi @Pothu Ravi Kuma As per your comment you have updated recorder producer from OLD to New, which means Old one should not be listed when you search it for.

Just re check again if your changes are correctly captured may be