ServiceNow Express conversion to ServiceNow Enterprise

[varalakshmi1]

Is there anyone worked on ServiceNow Express conversion to ServiceNow Enterprise?

I want to know the system administrator work involved int his process.

Your help is appreciated

[Michael Kaufman]

Here is a helpful article: Learn about ServiceNow Express — ServiceNow Elite

[ariel_hall]

Hi Vara,

Check out this document for more details around conversion:

Moving from Express to Service Management Suite

On the last page, you'll find a timeline of the complete conversion process, as well as links to content that will help you prepare.

[Valor1]

Vara,

This docs article explains the process:

Express conversion to ServiceNow Enterprise

Essentially (after purchase), you ask ServiceNow to convert your instance, they give you 15 days to confirm that the functionality works, then "upgrade" your express instance to Enterprise.

There should be no immediate Admin effort, but make sure you review the Express conversion to Enterprise considerations   article.

[tony_barratt]

Hi Vara,

Do you have any specific questions concerning the Conversion?

As Valor mentions, the first phase lasts for 15 days.

Here is the link to the Helsinki docs:

Express conversion to ServiceNow Enterprise

..

The conversion process includes an opportunity for you to review and test the ServiceNow Enterprise platform with a copy of your data before your production instance is converted.

Conversion process

The conversion process follows this timeline

1. A sub-production instance is created from a cloned copy of your ServiceNow Express production instance. This sub-production instance is for the full Enterprise Service Management platform.
2. You receive a letter indicating that you are entering a 15-day testing phase. The purpose is to verify that your ITIL and self-service portal users continue to experience the behavior they are familiar with.
3. After you verify with the sub-production instance that the conversion completed and is acceptable, your designated Hi Administrator updates the change record advising ServiceNow support of your acceptance.
4. ServiceNow support schedules a full conversion of your Express production instance to ServiceNow Service Management. Your sub-production instance is paired to it, and is available for you to configure new features, validate them, and roll them out to production.

..

The first 15 days is so the Customer can validate that the user experience does not change when the conversion takes place.

So do not expect to see additional functionality at this point.

Note the system administrator will need to review the available Enterprise plugins and   enable as appropriate.

Enterprise plugins

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The ServiceNow Enterprise platform offers enhanced functionality via plugins, and new plugins become available with each new release. When you upgrade, most plugins are not enabled on your converted Enterprise instance. This is slightly different from the plugins activated by default on a new Enterprise instance.

After the conversion, the administrator can navigate to System Definition > Plugins and review the list of plugins that are available and active. ..

The administrator can also choose which capabilities to activate after the conversion. The List of Helsinki plugins lists the available plugins.

...

Best Regards,

Tony