ServiceNow Instance getting error "Internal Server Error (500) An error has occurred"

AnilkumarP · ‎07-31-2024

I am getting below error message while impersonating one user i:e BCM Admin user remaining users are working fine! How to troubleshoot this issue!

Perviosuly, we have not seen this ERROR message from yesterday after 7PM IST onwards this error is appearing kindly please help on this!

AnilkumarP · ‎08-01-2024

Solution: I have removed the user and again imported back user record with xml from dev to test now error message not showing

Note: If any user the issue is appearing while impersonating in service now, then please try to remove the user record and imported back from dev to test etc.. Thank you

View solution in original post

Dr Atul G- LNG · ‎07-31-2024

Hi @AnilkumarP

Are you trying in PDI? Is this user is active ? and all required role are there. Try cache.do else log a Now support case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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AnilkumarP · ‎07-31-2024

@Dr Atul G- LNG

Thanks for your response!

I am getting this error message only in test instance and bcm admin persona not any other users are getting this message and user is active only!

Dr Atul G- LNG · ‎07-31-2024

Hi @AnilkumarP

Tough to say what can be the reason, might be try to bring the user again from Prod to test and try and disable this user.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎08-01-2024

Hi @AnilkumarP

I think, My answer also go as solution, as I suggested same to you.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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