ServiceNow On Premise Solution

[shravan85]

As we know that SN is a cloud based solution. However, SN has an option of On-Premise solution as its offering. Now, technically, will SN

1) just host the web-server in customers premise and the database is on SN premises

2) Host a web-server and a MID Server in customer premise to securely transfer the data (transactional) to SN database

3) Host a web-server along with a database on premise

In the 3rd option, will SN own the upgrades/maintenance?

[shravan85]

Hi There,

Do we know how many database servers, app servers etc. are required. Also, the architecture required to host one on prem?

Thanks,

Shravan M

[Uncle Rob]

Cart is going before the horse.     Your customer needs to have a deep conversation with ServiceNow to see if On Premise will be supported *at all*.

Assuming ServiceNow will even facilitate it, they'll send formal documents on required infrastructure.

On premise solutions are so notoriously dangerous and ill performing, the last place you want to source this information from is the Community.

[Dave Smith1]

Your customer needs to have a deep conversation with ServiceNow to see if On Premise will be supported *at all*.

This, emboldened.

On-Premise installations are the very exception and pretty costly since it involves teaching internal staff how to be SN datacentre/security/network specialists, and the organisation then becomes responsible for their own setup.

The only places that do it are governed by a policy forbidding data off-site (e.g.: in the cloud) and are willing to meet the expense and effort required - think local government establishments where they can happily sign off taxpayer millions to fulfil government policy.

[Thijs vL]

Assuming you would be on-premise our support would be on the platform only (our application running on Tomcat), as normal via HI

However you own everything 24x7; hardware, software, infrastructure, regular maintanance, security, logs, backups, monitoring etc. etc.

This may mean that if issues occur our abilities and/or speed to support you may be sub-optimal in some cases.

Our cloud was build to provide you with optimal performance and security and to reduce downtime during maintanance etc. and would be advisable in all possible scenario's.

Thanks.

[pawlak_poz1]

Hi Thijs,

Kepping all mentioned by you constraints in mind we can always try to convince our potential custoemrs to try with the cloud.

I think nobody has any doubts that such solution would be easier to maintain at any service lifecycle phase

However I also have a question from one of the high-secured potential customer.

They will not agree on cloud but service now is what they would like to see in their environment.

Can you provide some guidance on where to start searching for some more details in service now offering?

I'd be very grateful for any information or contact points to submit such query.

Cheers!

Paweł