Resolved! how to set a group to be inactive
How do you set a group to be inactive?I do not want to delete it, just set it to inactive so it can not be used.thanks
Forum Posts
Is lab instance traffic the same as "real world" traffic?
I am currently using lab instances from the Now Learning platform to try out capabilities. I was wondering if the lab traffic is similar/the same as "real world" / "paid" / "non-lab" traffic (for example headers, payload etc.). I have a Palo Alto Net...
Resolved! Can you install AI related plugins on the lab instance for Now Learning?
When I try to install plugins in Now Assist within the lab instance I got after registering for Now Learning, I receive an error. I get brought to the ServiceNow Store and I try to get any of the following:Now Assist for HR Service DeliveryNow Assist...
GlideModal - Populate other field value based on field value inputted - UI Action in Workspace
Hello Community,I have a custom UI Action that uses g_modal.showFields in Service Operation Workspace.I want to auto-populate Field 2 based on the value of Field 1 similar to onChange in Client ScriptIs this possible or not?
Resolved! Need to turn off auto populate of work_start and work_end in change management
I am wondering how the autopopulate of work_start and work_end are configured. The business has requested that these items NOT autopopulate as they do not typically occur at the time of change and are completed instead at the time of review. Filling ...
Is there a way of Identifying Open Source Software in Licence Workbench
Hi We have recently implemented SAM Pro and now have Licence Workbench, that is showing all downloaded software on EUD.Is there a way of being able to either tick or highlight the software that is Open Source, whilst the list below will be good, when...
Order guide not attaching flow to RITMS.
What should be examined if a flow is not triggered for a catalog item within an order guide, despite the flow working correctly when the catalog item is requested independently?To elaborate, there are two catalog items within an order guide, each wit...
Service Catalog requests missing mandatory fields
We are facing multiple scenarios where users are able to submit request via the service portal without populating mandatory data.When we tried to replicate the issue with the same user the request could not be submitted without entering the same mand...
Can you add a variable editor from a parent to child record?
This question has been asked a few times over the past few years but I don't see a definitive answer. Scenario: 1) You have a Case record producer that generates a Case.2) The agent determines an Incident needs to be generated and creates a child Inc...
How is application scope selected for non-admin users?
Hi, I currently have a weird problem where a UI Action generates an error, but only if the user who's clicking on the button is in an application scope different than Global. Meaning that, if I select "Global" in the application picker, everything wo...
Resolved! Query BR on sys_user table using custom field values
I'm trying to setup a query Business Rule to restrict internal users to viewing other users according to their categorisation, as defined on a custom field on the sys_user table. The custom field on the sys_user form is called 'u_user_catgroup', and ...
Resolved! Sequential Approvals - Flow Designer
Can anyone point me toward documentation on performing sequential approvals using Flow Designer? No matter what I do, it seems that the second approval causes the first to be set back to "Requested."
Restrict User to REST Endpoint
Is there a way to restrict a user to one REST endpoint? i.e. an integration user account has itil role, but can only hit one scripted rest api endpoint ACLs don't appear to be useable for this, because the first ACL that passes will provide access to...
Update a List Collector field dynamically on the Service Portal based on another field
Hi All,I'm seeking assistance with a requirement I have which is to to populate a list collector field based on what is entered in another field.So basically if a name is entered into a field called comparable_user the list collector field called gro...
Global Description from HR Template not rendering on Portal (Employee center core)
Hi All, I am having one issue with the HR Template where we are pulling some values from HRLE Case on Global Description on the HR Template form. When the task is rendered for admin then it is retrieving the values from the HR Task but when the task ...
