Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Knowledge attached to Work Items

Hi,We have started using advanced work assignments to distribute tasks and incidents. We want to track the link rate on these work items, but I have not been able to find any way to present knowledge attached to work items. Does anyone know if this i...

Maxps by Tera Contributor
  • 412 Views
  • 1 replies
  • 0 helpfuls

UI Macro to populate Location field

Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of active locations in the location field. Location is already having a reference qualifier which shows only active location when we click lookup icon...

Rooma1 by Tera Contributor
  • 1335 Views
  • 4 replies
  • 0 helpfuls

How to make anyone approves from both the two or more groups selected by the user on the catalog item form in flow designer?

Among the groups selected by the user on the catalog item form the requirement is to make anyone approves from all the groups selected i.e. each person from every group selected by the user should be able to approve or reject in the flow designer the...

Read access to HR profile from global flow

Trying to do what seems like should be a simple record lookup and compare between HR profile and requested for user in a Requested Item (RITM).Was attempting this using Lookup Records in the item's Flow to compare if the trigger record's "Requested F...

Les1_0-1710368193354.png
Les1 by Tera Guru
  • 2985 Views
  • 9 replies
  • 4 helpfuls

Resolved! Reference qualifier to return list of users

Hello all,The script include should return group member or user with role, based on the condition. However, it isn't working. What might go wrong. Thank youvar GetUsersUtils = Class.create(); GetUsersUtils.prototype = { initialize: function() {},...

tsoct by Tera Guru
  • 1243 Views
  • 3 replies
  • 1 helpfuls

Resolved! Retire a CI Best Practices

Good Afternoon,         What is the best practices when it comes to retiring a CI, I am having trouble wrapping my mind around this.  You have a parent CI, say a Server - and this has been discovered by Discovery.  Now there is a whole bunch of stuff...

When is manual testing necessary?

Hi ServiceNow Community, I am working on a new ServiceNow implementation and I will be mandating that developers create Automated Test Framework (ATF) tests wherever possible. Tests will be created as the platform is implemented, and will be built on...

Resolved! Set a Catalog Item variable on Task Closure

Hi, I have catalog item with 2 variables i.e. Start Date and End Date .From this item, I have 2 reqs. as below:1. New variable var1 (radio button) should be populated as success if Task creation date is 5 days before Start Date else failure.2. New Va...

vivek72 by Tera Guru
  • 1003 Views
  • 5 replies
  • 2 helpfuls

I am trying to undelete records from deleted records table can anyone help me with a code to this?

There are more than 6809879 records to be recovered And can i use the code below var deleted = new GlideRecord('sys_audit_delete');// Add an encoded query to filter the records you want to undeletedeleted.addEncodedQuery('tablename=cmdb_ci_network_ad...