Hello, We're gearing up to start using Data Certification and as we do that I need to update the notifications for branding consistency. I've found that the trigger for multiple Data Certification notifications ('Certification Task Inserted" for exam...
Hi there,I'm trying to create a flow with the "Flow Designer", that automatically closes Incidents that are for a 6 days On Hold with reason "Awaiting Caller". I managed to setup up the following configuration (in order):1.) TRIGGER AT INCIDENT where...
Hello all, I have admin, knowledge, knowledge manager and ITIL roles. Unfortunately I am not able to RETIRE published articles. I can retire and delete UNPUBLISHED articles. I have also tried to put an expiry date for tomorrow in the published arti...
Good Day Community I am trying to configure Infobip as a Multi-factor authentication provider to deliver SMS OTP. I have the Infobip Provider Configuration on the Mult-factor Authentication Providers Table:I have edited the script include and inserte...
Hi is it possible that an email notification is optional and it is always disabled by default in the Notification Preferences and can be enabled by the users if needed?
Hi everyone!I want to configure the URL for exact match. Currently, when I click on exact match, the page redirects to id=kb_article_view as shown in the image. However, I want it to redirect to id=kb_article.Thank you!
Hello, Is it possible with just the use of ACLs to allow a user to edit a field on the list view, but have the form view as read-only?
Hello people,I wanted to ask a question about auto numbering and what the best approach would be?I have a use case in which I want to have auto numbering enabled in different tables (HR case, knowledge etc.), but when a new form is loaded, the system...
Hello All, We have a requirement where client wants to preview documents which are added as attachments in the ToDo tasks list in portal. OOTB, we have options to edit, delete and download. Only for image type attachments preview option is available ...
Can someone tell me how to go about fixing this issue? Thanks,Muhammad Faisal
Hi my servicenow CSA voucher is expiring on april 2024 .I am planning to write my exam on march 2024.. Will the washington relaese have more changes in the syllabus or shall i go with vancouver release that is abt to end on feb 13 .Can u share you...
Hello Community, For a scripted API, I think I've got a decoding issue when extracting the content of binary files. When uploaded with a multipart/form-data POST. I followed the suggestions from this post. Unfortunately "Packages.java.lang.String" is...
While creating new Request it must follow this format REQF-SN-YYYYXXXXX. Here YYYY denotes the Current Year. For e.g. 2024. Kindly note that this should get incremented as the year changes. XXXXX would be a five digit auto incremented value. Here...
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/task/paginate-scripted-search-source.html When following the above example, the code below does not display any results: (function(query, queryLocation, count)...
I was hoping to use the GlideRecord function "getValue()" to retrieve the value of a dot-walked field but it appears I cannot. The "addQuery()" function allows you to specify a dot-walked field so I was hoping the same would be true for getValue(). ...