Hi,We have started using advanced work assignments to distribute tasks and incidents. We want to track the link rate on these work items, but I have not been able to find any way to present knowledge attached to work items. Does anyone know if this i...
Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of active locations in the location field. Location is already having a reference qualifier which shows only active location when we click lookup icon...
Hi, I've found it is possible to add a knowledge article as a favorite in the backend UI, but is the same possible for a knowledge base (so it is viewable as from the knowledge homepage)? I'd like to have the star icon on knowledge base level when br...
Among the groups selected by the user on the catalog item form the requirement is to make anyone approves from all the groups selected i.e. each person from every group selected by the user should be able to approve or reject in the flow designer the...
Trying to do what seems like should be a simple record lookup and compare between HR profile and requested for user in a Requested Item (RITM).Was attempting this using Lookup Records in the item's Flow to compare if the trigger record's "Requested F...
Hello all,The script include should return group member or user with role, based on the condition. However, it isn't working. What might go wrong. Thank youvar GetUsersUtils = Class.create(); GetUsersUtils.prototype = { initialize: function() {},...
Good Afternoon, What is the best practices when it comes to retiring a CI, I am having trouble wrapping my mind around this. You have a parent CI, say a Server - and this has been discovered by Discovery. Now there is a whole bunch of stuff...
Dear experts, Kindly help in identifying the UI Action or trigger out of the box to set a 'document revision' record to Retired stage. Regards, Anish
We need to Check if the user is found in the excel, then check for his subgroup from the excel. Using transform map when a data is being transformed to UID config table then check for the subgroup and update the Group manager field with the respectiv...
Hi ServiceNow Community, I am working on a new ServiceNow implementation and I will be mandating that developers create Automated Test Framework (ATF) tests wherever possible. Tests will be created as the platform is implemented, and will be built on...
Hi, I have catalog item with 2 variables i.e. Start Date and End Date .From this item, I have 2 reqs. as below:1. New variable var1 (radio button) should be populated as success if Task creation date is 5 days before Start Date else failure.2. New Va...
I am on a quest for consistency in my code. First off I work exclusively in scoped apps so I cannot use things like JSUtils as they are not available in a scoped application. You also cannot use .nil() in scopped applications either.Here is my go...
There are more than 6809879 records to be recovered And can i use the code below var deleted = new GlideRecord('sys_audit_delete');// Add an encoded query to filter the records you want to undeletedeleted.addEncodedQuery('tablename=cmdb_ci_network_ad...
When opening CTI window, the menu [More actions] is focused by default.How to disable this action? Hope that it does not auto-focus on the CTI menu.So thanks.
Hello all, I am looking to see if you can use Flow design to ask for Tier 2 or 3 Manager to approve requests, eg:>If card limit is less than 1000 then ask for Tier 3 Manager approval>If card limit is more than 1000 then ask for Tier 2 Manager approva...
