ServiceNow to Entra Automated User Provisioning

akashkosta0
Tera Contributor

3 weeks ago

Hello Everyone,

I am configuring Microsoft Entra ID automatic user provisioning with ServiceNow and facing an issue during the Test Connection step.

Issue:

  • Entra returns Error Code: InvalidCredentials
  • Message: "Your ServiceNow credentials are invalid. Please provide a current ServiceNow administrative user name and password along with the name of your ServiceNow instance."

What I have verified:

  • ServiceNow instance name is correct.
  • Username is correct.
  • Password is correct.
  • The provisioning user is active and has the required admin role.
  • Password has been reset and tested multiple times.
  • Same credentials can be used to access the ServiceNow instance.
  • This is occurring in a client ServiceNow environment, not a PDI.
  • The error persists every time the connection is tested.
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Kieran3
Mega Sage
In response to akashkosta0

2 weeks ago

Hi @akashkosta0, unfortunately that error suggests your credentials are not allowed. Test your connection credentials in something like Postman to check if they're valid.

 

If it still doesn't work, make sure the account has any roles it needs (if your company has enabled it, you may need  to give it "snc_platform_rest_api_access").

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