We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

ServiceNow Virtual Agent option

surajsukuma
Tera Contributor

‎07-10-2024 04:44 AM

I have installed VR option in our instance. How keep our IT Engineer is active to respond on the Live agent option? 

Do I need to add any role? I didn't see any option

 

surajsukuma_0-1720611771362.png

 

Labels:
0 Helpfuls
  • 344 Views
0 REPLIES 0