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Session expired

valentin3
Kilo Sage

‎05-20-2025 02:01 AM

Hello community,

 

After the upgrade to Yokohama, we are getting disconnected from the instance after 2-5 minutes of inactivity.

 

We login in using /login.do and we have also added the MFA as extra security.

 

This was not happening before. Can you please advise? It seems there are a lot of issues with the Yokohama upgrade 😞

 

Thanks,

Valee

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-20-2025 02:06 AM

Hi @valentin3 

I’m using MFA in PDI and haven’t faced this issue. It might help to refresh the instance; the problem could be resolved that way.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Alessandro Alme
Giga Guru

‎05-23-2025 10:03 AM

Hello @valentin3,

 

For troubleshooting, check the user session properties: Managing user sessions.

 

Thanks,

Alessandro.

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