Session expired
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05-20-2025 02:01 AM
Hello community,
After the upgrade to Yokohama, we are getting disconnected from the instance after 2-5 minutes of inactivity.
We login in using /login.do and we have also added the MFA as extra security.
This was not happening before. Can you please advise? It seems there are a lot of issues with the Yokohama upgrade 😞
Thanks,
Valee
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05-20-2025 02:06 AM
Hi @valentin3
I’m using MFA in PDI and haven’t faced this issue. It might help to refresh the instance; the problem could be resolved that way.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-23-2025 10:03 AM
Hello @valentin3,
For troubleshooting, check the user session properties: Managing user sessions.
Thanks,
Alessandro.