Set Request, RITM, and SCTASK priority depending on selection on drop down list within the catalogue item

[Harry Smith]

Hi Community,

I want to setup a rule which will set the priority of a REQ, RITM, and SCTASK to P2 if the user selects "Health and Safety" from a drop down on the Service Portal when submitting a certain item, however I can only find how to select the option when the business rule is pointing at the SCTASK table. This unfortunately though doesn't seem to affecting the priority at all.

I thought that I could instead point it at the REQ and then the priority would be carried down to the RITM and SCTASK but can't see how to point the conditions at an option in the drop down list.

Does anyone have any ideas how I can do this?

Many Thanks,

Harry Smith

[danr2c2]

You can do this using a business rule and it doesn't require scripting at all.  For example, you can simply use the condition builder to add filter conditions.  The trick is you will need to select Show Related Fields to be able to access the Variables options.  

After that, just select the catalog item, question, and answer to complete the conditions.  

Next, set the resulting action to take place once the initial conditions are met.

Hope this helps!