Set Up MFA while login to Production instance with Local Admin Account

[JyotiM639258434]

Hi Team,

In the DEV and TEST environments, I am able to log in successfully using the local admin account. However, when attempting to log in to the PROD environment, I receive the attached error message.

Could anyone help or advise on the possible cause?

Thanks in advance.

[pr8172510]

Hi @JyotiM639258434,

This is not an error. The PROD instance is prompting the local admin account to enroll in Multi-Factor Authentication (MFA) before access is granted.

This typically occurs when 

• MFA is enabled for local accounts.
• An Authentication Policy requires MFA enrollment.
• An MFA Enrollment Policy has been applied to the user.
• PROD has stricter authentication requirements than DEV or TEST.

Please verify

• Multi-Provider SSO > MFA Policies
• Authentication Policies
• MFA Enrollment Policies
• User Criteria associated with the local admin account

Since DEV and TEST allow login without MFA while PROD does not, it is likely that MFA enforcement has been configured differently in PROD.

To continue, complete one of the available enrollment methods:

• Authenticator App
• Passkey / Security Key
• Email Verification Code

[Tanushree Maiti]

Hi @JyotiM639258434 

Its not error, Install the authenticator app in your mobile -> then notification or OTP will available in your mobile/app, -> once you authorize it, you would be able to Login.

Check this: https://www.youtube.com/watch?v=JDCyxfJFl5g