Setting Assigned to on task from a referenced field on catalog item

[Derek10]

Hello!

I'm trying to setup a sc task so it will assign the assigned to to a   person from a reference field. IE it_owner (which is a reference field for sys_user)

I   have tried the following with no luck and have referenced both :

set assigned_to in Task

and Set task.assigned_to

The code I am using in the sc_task is:

task.assigned_to = current.variables.it_sponsor

Any clue what i'm missing?

[Brad Tilton · Accepted solution]

Ok. In the case where it_sponsor is the name of the reference variable then your original code should work. Either of the following should assign the task to the person listed in the it_owner variable.

task.assigned_to = current.variables.it_owner;

task.assigned_to = current.variable_pool.it_owner;

If neither of those work, I would add some logging into your task script. Something like:

gs.log('IT Owner is: ' + current.variables.it_owner);

task.assigned_to = current.variables.it_owner;

You can then check the script log statements and see if the value is blank or maybe the wrong sysid.

[Derek10]

Thanks yet again Brad! It is working as intended.

[d38patel]

Hi Brad

I a similar problem.

I have a catalog item called ABC Services.   This item has a variable named v_requested_for.     I want to assign this variable to task table field named 'requested_for'.  

The workflow associated with catalog item assigns assignment_group to tasks outside the script and that works fine.   Here is what I did in the workflow associated with this item.

gs.log('v_requested_for is: ' + current.variables.v_requested_for);

Option 1:   task.requested_for = current.variables.v_requested_for;
Option 2: task.requested_for = 'My Name';

The log script shows sys_id of the user selected when this catalog item is requested.   However, the field does not get assigned either using option 1 or option 2.   Any help is appreciated.