Dear all, we have enabled document viewer and the document is viewable in browser which is working fine like below. our client has asked to disable the download icon (highlighted in yellow) once the document is opened in browser. we are displaying th...
A catalog item is not showing on the portal search, in the service catalog view or on the topic page it's been added to . But we can able to see the catalog item in 'maintain items' and directly via link.I found theseactive - truecatalogs & categorie...
Hi, I build a custom application for a customer and was tasked with deploying it to their production environment today. I published the application in studio and wanted to install it on prod via "my company application", but I can't install it withou...
I am testing a Transform map that i am unable to get working the way i want. I am working with a Subset of the real data - 100 records. I have verified that my mappings are correct, i even added an additional field mapping to populate the updated f...
Hi Experts, I recently added Highlighted Values for VIP users in my SOW Workspace for both sc_task and incident records. The highlighting works correctly when viewing each list individually.However, I would like the same highlighting behavior to appe...
Hello, our Widget KB News (OOTB) displayed our news twice, one in english and one in german.All other widgets only show the news in the selected language. Any ideas ? Thanks
Hello friends, I am developing one .NET/Python utility which is configured with SSO using Microsoft Entra ID. That utility is used to interact with ServiceNow. With ServiceNow, we don't want to have additional service account or Basic auth mechanism ...
Keeping your ServiceNow instance up-to-date is essential for ensuring smooth operations, better performance, and access to new features. This blog post walks you through the ServiceNow full upgrade process, ensuring you avoid common pitfalls and mini...
Looking for pattern if any available for below Audio Video classescmdb_ci_audio_production_equipmentcmdb_ci_video_playout_equipmentcmdb_ci_video_precision_monitorcmdb_ci_video_production_equipmentcmdb_ci_vms_applcmdb_ci_multimedia - Multimedia device...
Hello All, I need your expert advice about creation of scoped application. But as per the requirement i need to extend cmdb_ci table to be part of this scoped application. Do you see any risk in this approach? Also what are the things i need to consi...
Hi Everyone,I am on Zurich and I have two questions regarding Application module links in Application Navigator:Is it possible to set module link type t existing record and to open this record in popup/modal (similar to preview modal but with option ...
Hi everyone,I’m working on enabling Key Management in ServiceNow using APIs.From the UI, I understand that after assigning the required role to a user, the user must log out and log back in for the cryptographic module to be enabled.My question is:Is...
Hi All, To preface: I am very new to Service Now development and flow designer, so I am learning as I go. I apologize in advance if I use confusing or the wrong terminology. I've been tasked with creating a flow for waivers for our organization. Thes...
I received a requirement from the Internal team to convert all their knowledge content specific to each site managed in OneNote to be transferred to ServiceNow. I cannot create each article as that would mean a minimum of 25 different categories for ...
Hi all, We have a requirement as below: When AI search is triggered in VA, it will fetch HR cases, KBs and News articles as per the requiement. KBs and HR cases are working as expected. For News articles, the search results are coming up but when the...
