I set glide.approvals.restrict_delete to true but user with itil, catalog, or sn_request_write role are still allowed to delete. I have the out of the box ACL so why are the users still allowed to delete records.
I seem to have an issue with the search retrieval tool, namely the 'Get relevant knowledge articles'. The AI agent sometimes find the answer perfectly to a query, and in the next moment it says XYZ information is not provided in the knowledge. Do you...
Hey, I'm running a POC for AI control tower for a client whom has Enterprise Claude. As part of this I'm pulling usage data into SN. I have successfully got Models, Skills, MCPs and Usage data into SN. However, I've discovered the AI usage/adoption r...
Hi. I am working on creating a database view from the sys_audit_delete table showing only data where the tablename is sys_user_grmember or cmdb_rel_ci. I had the following conditions attempted in the where clause and they both does not apply the fil...
Dear all,In my flow action I define an inputs variables as seen belowThen I have script steps where I read those input values to create a records.When I test that script before publishing and then enter a value for description for instance, then in m...
i want to make the GPA red when the GPA <2.0 without client scripting. Is there any other way to solve this.
I received a request to replace the custom add attachment widget with the OOTB add attachment widget. I have checked the available widgets but couldn t find the OOTB widget for attachments. Could someone please assist with this
FYI - CSDM Lifecycle Stage Status values doesn't show in non-english languages in workspaces (like Asset, SOW or CMDB), which makes these values & workspaces quite hampered.This is a known error (PRB1766198) and the fix is according to our support en...
On our instance the "Allow Notifications" setting is read only for non admin users. Nobody on my team remembers modifying this but we have a user where "Allow Notifications" is disabled and is unable to turn that setting on. We were unable to find wh...
Hi, We are trying to add custom response on mandatory variable check-in record producer REST API. Here is the code for the custom error message: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var recordProducerId = r...
How can I prevent email notifications from being sent to the Requested For field when the catalog item is the offboarding form? I want this change to apply only to the offboarding catalog item and not affect any other catalog items.The notification i...
Hi,In the alm_asset table when an asset is assigned to a person, the assigned date and time are not appearing in the Activities section,even though Audit is enabled. We can see this information up to l, but after that, it is not visible. Could someon...
I have a couple of questions that I'd like clarification on and/or answered. 1. If i understand correctly, the KB Article Templates will created "Custom" Fields that need to be added to the OOB KB Article form. Is that correct? I think the underst...
Hi everyone,I am currently implementing the Service Graph Connector for Meraki using IntegrationHub ETL, and I've run into a UI quirk that I'm hoping to get some clarity on.When I look at my Staging Table / Import Set list view, the data is processin...
In my flow where the trigger is Service Catalog, I am creating a sc_task record. The next step is a Wait for Condition which errors with - Record in sc_task table does not exist. I came across this kb article - Flow Designer error: Record in <table> ...