Hi All,Please help I am looking to add a cc box in an email notification but I can't seem to locate how to do this. I see a bunch of things in the community but it appears that it all involves scripting. Is there anyway around this?Thanks!
Hello Experts, I am facing an issue with Interaction routing in AWA, below is the configuration: I have a custom queue and I have created an assignment group with 2 agents with timeout of 1 minute..Steps:When the interaction lands in the CSM Workspac...
Hi all, We are looking for the best solution/options for creating KB articles from OneNote entries without doing it manually. This group has hundreds of OneNote entries that need to be added as KB articles. The only option we have for export from O...
Hi Experts, Is it possible to send encrypted mail with ServiceNow? I have gone through a few community links which say ServiceNow does not support it. Has anyone tried it? Any help on the topic is much Appreciated Thanks, Raj
According to Service Now's documentation merging completed update sets is possible. However it doesn't instruct as to how to select particular completed update sets, only that it does that. Trying their documentation out there is no way to selectivel...
We are attempting to integrate MS Teams with the Now Virtual Agent in ServiceNow. However, whenever we try to add the MS Teams tenant, we receive the message: "The Microsoft Teams tenant associated with is currently registered with another instance."...
Hi , I want to define in the AI agent who should be able to use the AI agent in VA. Basically , i want the user to have itil role and then that user should be able to go to the VA and my agent should trigger based on his query. My agent should not t...
I am the admin for an org using ServiceNow ITSM. The organization is contracting for ServiceNow Vault.I am reading the documentation to get an overview of Vault in preparation for implementation. I need help understanding the documentation. This stat...
Dear all,I am actually learning the developer fundamental in service nowFor that I a following the Application Development Guide Fundamentals Participant Guide I have activate my Dev instance which actuall used the Xanatu instance In the practice lab...
I have a report that I would like users to be able to view when they open a KB article. I know can insert a link to the report, but I am wondering if it is possible to embed the report itself into the KB article. Likewise, would it be possible to emb...
Hello,We need to capture rejection comments for RITM/Change Request approvals. While we were able to enforce this on the approval table and in the Service Portal, we are facing challenges implementing it at the RITM level.There is an out‑of‑box “Reje...
I was removing choices from a variable and there were 250+ choices, so I thought to use a script which ended up deleting everything from the table Question_choices.I've deleted all the 15K choices from Question_choices table mistakenly. When I checke...
I was trying to enable hyperlinks as most of the time, our service desk team or developers send URLs over to the customer or receive URLs from the customer about an item or dashboard.We feel like not having clickable option for those URLs is not a go...
Hello Team, I have created a new AI Indexed Source in Scoped application on a custom table.Clicked on "Index All Tables". When checking the the Indexed Source history the record shows "not_Started" . I have waited for more than 24 hours but it hasn't...
There is a UI Action named RUn Test which is available for ATF can anybody suggest what this piece of code is doing:var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;var dd = new dialogClass("hierarchical_progress_viewer", true, "4...
