Forum Posts
Knowledge Base editor control adding unwanted inline style for Numbered and Bulleted lists
So, I'm really spinning my wheels trying to figure this out, so now I'm here hoping someone can give me some ideas of where to go from here. I admit, I'm not great at navigating my way through ServiceNow and have a hard time finding anything so "Serv...
Resolved! How to copy worknotes from interaction to Incident table on Agent Workspace
Hi All, how can we copy worknotes from Interaction to Incident on agent workspace? I tried editing with below UI Action yet no luck, can someone help me with this. if(current.update()){ var inc = new GlideRecord("incident"); inc.initialize(); inc.cal...
Best ways to learn servicenow platform?
Hi Pals,I have enrolled to ServiceNow certification and I have good technical background from my work experience. If one can suggest the path to achieve from base to advance level knowledge with FastTrack will be helpful. Also, this is my first ass...
Configure search resource context properties
Hi All, Can we configure search resource context properties for workspace. Is it possible to apply search restriction for different workspace with the corresponding knowledge base. I want to restrict the search results to a specific set of knowledge ...
Resolved! why the field is empty
Hi Team , Looks like one of the field is coming empty , what could be the reason
Salesforce Case attachment to ServiceNow via REST API not getting loaded in proper format
Hi Experts, I am using below given code in background script to load Salesforce attachments from case table to ServiceNow Incident table and it's working and attachments are getting loaded but when we download the attachments and view the content the...
Edit General default settings in New Project workspace as true
Hi All, I have installed 'sn_pw' plugin in my instance. I want to make the general display settings as TRUE/ON by default for every new project.Any Suggestions how can I achieve it. It is totally OOTB workspace as of now, i have only installed the p...
Report suggestion
Hello Team , Current report is showing in Seconds, is there any options to convert in hour please?attached is for your reference
Resolved! Stop Time worked field from automatically starting in Workspace (SOW)
I've read plenty of old posts where you can stop the Time worked field from automatically starting on forms via the 'glide.ui.timer.started' system property. However, this does not appear to function on Workspaces. I'm curious if there's a way to ope...
Request for New Lab Instance – ServiceNow Administration Fundamentals (Xanadu)
I am currently enrolled in the ServiceNow Administration Fundamentals (Xanadu) course. My lab instance has been terminated, and I am unable to request a new one as it shows that I have 0 instances remaining.I still have course progress pending (curr...
Knowledge API Query issues
Hi all, I have issues with the Knowledge API that do not render any results when using query. For example: When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles" I get all the articles listed.When I use "https://instance.serv...
Through ATF can we able to verify service Catalog variables with help text?
Through ATF I need to test catalog path means where the catalog is present under which sub category and sub category and Description, header and catalog name, variable name with help text New catalog item is created based on the story. so, i need ...
Resolved! How ca we Uninstall orincativate Plugin - com.snc.itsm.roles(ITSM Roles)
Hi Team, We are planning to Install - com.snc.itsm.roles (ITSM Roles) in to prod - If in case getting any issues How to do uninstall or inactivate (rollback).Thanks,Narasimha Reddy
To Hide Filter condition only on the list view of a module
Hi All, Can any one help me with the solution for to hide filter condition for a particular module list view? I have tried to hide it using list control but is is hiding Magnifying search glass and filter as well. My requirement is only to hide the c...
