Forum Posts
Resolved! Have any one experienced any issue with enabling this property? glide.ui.journal.use_html
Hi There,Our HRSC has expressed interest in being able to use a rich text editor in the Comments box in HR Workspace. This stems mostly from being able to properly use hyperlinks to Knowledge Articles but also for bolding steps for instructions back ...
Widget on service portal
I am working on service platform. I have cloned the out of the box widget call "KB Most viewed", when I drag and drop original widget into my page it works fine but when I drag and drop the one that I cloned from the original is causing an error, is ...
Global Search core UI: User not able to see 'People - Users' option
Hi everyone, I am currently experiencing this issue where the user with ITIL role is unable to see the 'People - Users' option from Global text search results page in Core UI.Checked 'People & Places' from "Text Search Groups" table, it has role ITIL...
Problem with training predictive intelligence in Zurich PDI
We got his error ml_scheduler: Request not sent to uri= https://sncmlscheduler.service-now.com/api/sn_service_request/job : java.net.ConnectException: Connection refused. Solution ID: 2125949f8349321074f49650ceaad30f: no thrown error
Resolved! Prevent duplicate records in sys_user_grmember
In our ServiceNow instance, I have noticed that it is possible to insert duplicate records into the sys_user_grmember table. However, in my out of the box PDI there seems to be something in place that prevents this, and throws and "Invalid insert" er...
Use 'Wait for duration' to wait till 2 weeks prior to a dynamic date
Hi all, I have got a requirement where I get a survey response in the form of a date field (which is a string value), and I need to use a wait for condition to wait till two weeks prior to this date.The issue is that, the wait for duration doesn't wo...
Ai Control Tower AI Discovery Configuration
Hi Im Andres I am a servicenow developer and I am trying to implement AI Control Tower in my organization but the documentation is lack of contex, some instructions arent clear, im trying to create the credential and connection but in the connection ...
Resolved! Add agent name in live chat message
In advanced work assignment->settings->queuesI want to change message in this field - "Initial agent response" I want to include the name of the agent that has accepted the Live Chat requestIs there an easy way to do this ?I don't want to use Quick...
Resolved! Related Lists on the HR Profile table
In my PDI, when I look at an HR Profile, there are related lists at the bottom of the form.I can find all but 2 of them on the Relationships table or the sys_m2m table.Can anyone tell me how these are created?The 2 I am referring to have the labels '...
Change color of the notification
Hello all!I want to change either the background color or the text color of the provider notification in order not to be black. I have created a custom theme and a Custom UX style in which I have added some commands to change some colors in backend...
Instance health check
How do you do an instance health check
OAM notification is showing blank in the preview notification
Hello,My client has the set-up for the OAM outlook survey notification affiliated to the completed notification. But, once it the notification is sent-out the preview email is blank in servicenow., but in the outlook is still receiving the email with...
Resolved! AI Agent Studio - “getAgentsDetailsSecure” Error When Loading Use Case List
Hi all,I'm setting up a ServiceNow demo instance (Zurich Patch 1) for some prototyping with AI Agent Studio, and I'm encountering an error when trying to load the list of AI use cases.Here’s what I see: Error: List controller data broker transform er...
