Show Help, "More Information" should be visible or open by default

[Sai Santhosh Ch]

I have a requirement where few of my variables in the catalog item has "More Information" tag . I have selected show help in the each variable section. But they are closed by default. I want to show it Open by default when catalog item loads.

Thanks

[psreddy]

if we use that script for toggle help text, it is working fine. but other client scripts like onchange are not working if we use it. how to resolve it.

[bblane]

I read the servicenow guru page but its unclear to me how the java script is being applied or where?   I was trying to apply this as a script in the UI policies for a specific catalog item in the service catalog.   *edit*   it works when applied as a catalog client script

[shouvik]

This is a feature in Istanbul, where a help text can be configured to be load expanded by default.

There is no need for any JS dom handling for this henceforth.

Thanks

Shouvik

[aks1]

In Istambul- While creating a variable   select the option "Always expanded" .

The "More Information" tag will always be expanded by default.