Softpin expiration notification still appear after the enrollment

[Miloslav1]

Hello all,.

I think most of the people received this notification.

I tried to read the KB to handle the reset of the pin or enrolment.

Configure Soft PIN • Australia Platform security • Docs | ServiceNow

First of all, it is saying that it is expiring on partner portal and provided link is going directly there, but there are no evidence where I can change the softpin.

Second, it is saying in the KB, that admin needs to change it to enable new AI possibilities, but I see the same notification is coming for the platform owners, business owners who are for sure not admins.

Third, because only admins who has access to "now support" portal where you can change it, mentioned business owners and non admin accounts are not able to do that.

So I have two questions to you all.

Why I am still receiving same message even I did exactly what they told me in the instructions.

And Why non admins are receiving the same message. Is this Servicenow issue/bug or are there any other KB or something I might miss to do so, if it is needed. And last question, what will be the consequences if the non admin users will not change softpin, because they cannot by design?

Thanks for any advice, tip or help in advance

[Dr Atul G- LNG]

Hi @Miloslav1 

2option 

Contact to your ServiceNow account rep

Or

Log a now support case and sew if team can help

[Simon Hendery]

No, @Miloslav1, don't do either of the two options suggested by Atul. As has been clarified through other posts on this topic: the emails have basically been sent in error. Best thing to do is just ignore them.

[Tanushree Maiti]

Hi @Miloslav1 

Check this community post : https://www.servicenow.com/community/developer-forum/soft-pin-expiration-reminder-on-partner-portal/...

where community member : @HisakoK  raised a support ticket and received this  response from them

"> *"Resetting the PIN before expiry is **not mandatory** as it will **not impact your partner portal access or login**. It is **optional** and there is **no deadline** to reset this."*

So your original information was **completely correct** all along! 

For anyone who received the notification email and is wondering what to do — you can **safely ignore it** with full confidence. No action is required, no deadline, and no impact on your Partner Portal access whatsoever."

from partner portal support- 

" *"Please use the below navigation to reset the Soft Pin.*
> *Log in to the Partner Portal → Navigate to Admin > Profile > Security Settings → Enter the validation code you received via email → Select the 'Edit Caller PIN' option to complete your update.*"