Solarwinds Integration - Incident Detail missing fields
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08-29-2018 02:34 PM
Installed Solarwinds Alert Integration in SNOW.
https://support.solarwinds.com/Success_Center/Orion_Platform/Knowledgebase_Articles/How_to_Integrate_ServiceNow_with_the_Orion_Platform_-_Video
In the above url, #5 looks different for us. I don't see any incident fields under this section.
Does anyone know how to bring the Incident fields here?

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08-29-2018 02:54 PM
The fields show up after you connect to the instance. Are you connected to a SN instance? Does the SN user for Solarwinds have the right roles too?
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08-29-2018 03:08 PM
Yes. It is connected to SN Test instance. SN user account for solarwinds are having "x_sow_intapp.integration_user" role and now because the incident fields are not showing up, I added ITIL role also to this account. Still not seeing the fields.

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08-29-2018 03:12 PM
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09-04-2018 08:53 AM
Yes. x_sow_intapp.integration_user contains all the above roles.