Syncing Manager from Azure AD
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02-13-2017 11:45 PM
We have Azure AD and have provisioned ServiceNow through the Azure portal. We're in the middle of syncing all our attributes into ServiceNow (so syncing is working), but we can't find a way to import any user's manager, it doesn't seem to be an attribute.
Anyone done this before? Thanks!
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02-14-2017 05:18 AM
Take a look at the transform scripts that come out of the box on the example transform map. Setting the manager is controlled by the scripts, not just a field mapping. Section 9.2 talks about the scripts and 9.3 shows the onStart and onAfter scripts: LDAP Integration Setup - ServiceNow Wiki
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02-14-2017 11:14 AM
Thanks. Unfortunately we don't have LDAP as we're using Azure AD to sync, not the "old" Active Directory
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04-05-2017 04:38 PM
Click on add attribute mapping
Under Source: Azure AD Select
User ; Direct ; manager
Under Target: ServiceNow select
New
Attribute Name: Manager
Type: Reference
Referenced Object Name: sys_user
Referenced Object System ID Attribute: sys_id
Referenced Object matching attribute: user_name
try that. It's working for us. I'm having an issue getting the group manager to sync.
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06-27-2017 09:42 AM
Hi Praveen,
Did you find a way to do group manager mapping?
