Solarwinds Integration - Incident Detail missing fields

[Community Alums]

Installed Solarwinds Alert Integration in SNOW.

https://support.solarwinds.com/Success_Center/Orion_Platform/Knowledgebase_Articles/How_to_Integrate_ServiceNow_with_the_Orion_Platform_-_Video

In the above url, #5 looks different for us. I don't see any incident fields under this section.

Does anyone know how to bring the Incident fields here?

[Michael Fry1]

When you go to Configure Action: Create Servicenow Incident, what happens when you click Select Properties:

[Community Alums]

I was able to see the fields under Incident Details/Select Properties after giving the admin role to the solarwinds user account. But all the fields were visible under the Incident Details section/Select Properties.

Looks like the permission issue. I do not want to give admin role to the user account, ITIL is okay. But the fields/properties not visible with an ITIL.

Any thoughts on this?

[Michael Fry1]

ACL problem? Have you modified from Out of Box?

Try checking Web service access only. Our user doesn't have admin nor itil.

[Community Alums]

I checked Web Service Access only.

No Admin / ITIL.

Only has x_sow_intapp.integration_user,

[Michael Fry1]

Open a case with Solarwinds. This sure seems like an ACL issue.