Solarwinds Integration - Incident Detail missing fields

Not applicable

‎08-29-2018 02:34 PM

Installed Solarwinds Alert Integration in SNOW.

https://support.solarwinds.com/Success_Center/Orion_Platform/Knowledgebase_Articles/How_to_Integrate_ServiceNow_with_the_Orion_Platform_-_Video

In the above url, #5 looks different for us. I don't see any incident fields under this section.

 

 

find_real_file.png

 

Does anyone know how to bring the Incident fields here?

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Not applicable
In response to Michael Fry1

‎09-12-2018 03:18 PM

Sure. But we are using the trial one, so Solarwinds not able to open a case with us. Anyways will speak to them.

Thank you so much.

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