SOW Where in UI Builder can I edit the Caller Contact area?

[staticCrash]

Hello,

How can I add fields, and modify the layout of the caller info card?  This is on the section that appears after the "Contact" button is clicked.  

Thank you,

j

[Kevin83 · Accepted solution]

What release are you? I am able to navigate to a similar UI using UI Builder:

Clicking on Record Information SNC brings me here:

 

[staticCrash]

Hi Kevin,

Thanks for your response.   We're on Washington, Fedramp.  

I'll take a look at your suggestion and report back.

Thank you,

Jay

[staticCrash]

Thanks Kevin!

Do you know if any ServiceNow platform updates to the 'parent' variant will flow into the copied variants?

Or will these new variants will trigger skipped updates?  

[Kevin83]

The short answer is no, the copied variants are new records independent of the record they where created from. So if ServiceNow updates the source record the copied variant will not get those changes.

The slightly longer answer is a little more nuanced. The source record has some of it's own logic, but much of the variant is references to other records. For example references to components, data brokers, controllers presets etc. All the things that are referenced will still be references in the copied variant, and therefore upgradeable.