SSO with OneLogin

[s_karpe]

Hi all,

I have implemented SSO using onelogin tool. The tool is configured correctly and I can see the login page for OneLogin but after providing the credentials the URL is getting redirected to a new URL with %20 in it and an error message is flashed accrossed the screen saying "cannot validate SAML response".

Can anyone please help me out in this situation as why is this getting redirected to a wrong URL

Thanks in advance.

[sach1]

https://<instance>.service-now.com

You should replace '<instance>' with your actual servicenow url.

[s_karpe]

Yes, I know but when opening that URL in browser it is taking "%20" i.e. a space in the URL.

I don't know about this extra space that is coming in the URL.

Also, I tried doing the same process in another instance of service now and that is working fine.

So I don't know what am I missing here.

[sach1]

Did check with one login team..may be by mistake they added extra space in the properties on their side.

[sach1]

glide.authenticate.multisso.debug

Enables (true) or disables (false) debug logging for the multi-provider SSO integration. Type: true | false Default value: false

Activate the above property and share the snapshot of your logs.

below is link to help you :

https://community.servicenow.com/community/it-service-management/blog/2015/09/22/debugging-saml-in-s...