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Standard change template bug in flow

andersen
Tera Contributor

‎11-23-2023 06:05 AM

I am having an issue when using standard change templates in a flow, they don't include estimated hours.

Estimated hours is declared in the template and it works fine if the change record is created manually.

However, when created via a flow, estimated hours are not included. Everything else looks ok.

Anyone know what could be causing this?

 

Thanks

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7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-23-2023 06:33 AM

Hi @andersen 

 

Request you please share some screen shot reference. 

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Dr. Atul G. - Learn N Grow Together
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andersen
Tera Contributor

‎11-27-2023 03:44 AM

I created a new test template:

andersen_0-1701085163738.png

 

I use this to create a change when a certain catalog item is requested. The change is created, but all of the number fields appear to be blank:

 

andersen_1-1701085304403.pngandersen_2-1701085322037.png

any idea what could be causing this? This is not an issue if you create the change manually.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to andersen

‎11-27-2023 03:55 AM

Hi @andersen 

 

Have a look OOTB

 

https://INSTANCENAME.service-now.com/sp?id=form&query=chg_model%3De55d0bfec343101035ae3f52c1d3ae49%5...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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andersen
Tera Contributor
In response to Dr Atul G- LNG

‎11-27-2023 04:43 AM

Not sure I understand, to do what?

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