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Standard Ticket Configuration Variable Editor

Damian Martinez
Mega Sage

Hello Everyone,

in the standard ticket configuration, tab configurations, the type is Variable Editor - read only, does somebody know how to change this to write so we can edit the variables after submission in the portal?

DamianMartinez_0-1678187731895.png

Thanks in advance!

 

5 REPLIES 5

Community Alums
Not applicable

Hi @Damian Martinez ,

 Firstly, you can try with changing the application scope to "Service Portal - Standard Ticket application" and then try editing/updating the record.

If it's not allowing you, then you will have to create another record in Ticket configurations with your required details

  1. Navigate to All > Standard Ticket > Standard Ticket Configuration.
  2. Click New.

and mark the current one (Screenshot) as Active "false".

 

James-B
Kilo Sage

Set it to custom and in thw widget box add the sp-variable-editor widget

Snag_b8d089c.png

 

 

 

I am trying your solution, but I cannot get how to set the Widget Parameters. Which are those?

You don't need any parameters.