Storyline/Articulate in Knowledge Articles
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05-20-2026 10:30 AM
I work for a financial institution and so we have a lot of procedures for things like opening new accounts and loans. We have started developing walkthrough demos in Articulate/Storyline and would like to see if we can put them anywhere (either in knowledge articles or on our service portal). Has anyone done this before, and if so, can you give me any guidance on doing this?
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Knowledge Management
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05-21-2026 09:40 AM
You may be able to do this using iFrames. Instance‑level security (and HTML sanitization) may be a hurdle when trying to show Articulate/Storyline content in an iframe inside ServiceNow.
https://www.servicenow.com/docs/r/platform-user-interface/content-management-system/t_IFrame.html