SubCategories are not visible in the service catalog home page
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03-22-2025 04:07 PM
Hi all,
Please I have created categories and subcategories, and I added the categories to catalog homepage.
The categories are visible on the catalog homepage , but I cannot find any subcategories.
The subcategories does not contain any item.
Can someone advice on this please ?
Thank you
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03-22-2025 04:12 PM
Any screenshot for understand better?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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03-22-2025 06:17 PM
Make sure you have Catalog Items and they are active. If the categories are empty they do not show up.
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03-23-2025 01:18 PM
Hello @Oussama Aziane
Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE
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03-22-2025 06:31 PM
Hello @Oussama Aziane
I don't think categories and sub categories show up if they don't have any catalog items connected to them.
Please add some catalog items for testing purpose and you could be sure of this.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
