Sync filed value between parent to child case

[MK-p]

I want to sync state,priority,short description,comments and work notes to child case from parent if there is any change.

[AshishKM]

Hi @MK-p ,

You can write BR [update] on parent table and read all child record and update the reqired field.

There is OOTB BR, please check

-Thanks,

AshishKM

[MK-p]

@AshishKM can you help me with code please.

[Runjay Patel · Accepted solution]

Hi @MK-p ,

No need of writing script for this, you just need to enable two property.

sn_customerservice.parent_child_ case_sync =true

sn_customerservice.case_fields_to_sync = Add your fileds here with comma separated

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[MK-p]

It worked perfectly.