Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Sync filed value between parent to child case

Go to solution
MK-p
Tera Contributor

‎12-19-2024 10:56 PM

I want to sync state,priority,short description,comments and work notes to child case from parent if there is any change.

0 Helpfuls
  • 1,440 Views
1 ACCEPTED SOLUTION

Go to solution
Runjay Patel
Giga Sage

‎12-19-2024 11:33 PM

Hi @MK-p ,

 

No need of writing script for this, you just need to enable two property.

sn_customerservice.parent_child_ case_sync =true

sn_customerservice.case_fields_to_sync = Add your fileds here with comma separated

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

View solution in original post

5 REPLIES 5

Go to solution
Venkata Subbar1
Tera Contributor
In response to MK-p

a month ago

Please share the table name where can we see the above properties

0 Helpfuls